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Amina Jamil

@aminajamil

Business Operations Analyst at Stewart Pakistan using Power BI and AI automation to improve workflows and cut issue resolution time by ~25%.

Pakistan

Message

At Stewart Pakistan Pvt. Ltd, I lead an AI automation initiative using Microsoft Copilot and Power Automate for daily tasks, reporting, meeting newsletters, and documentation digests.

I designed and optimized IT support workflows in Resware, reducing issue resolution time by ~25%. I also developed Power BI dashboards and KPI reports to give teams real-time visibility into operational performance.

At Telenor Pakistan, I worked on business analysis, operations, and customer experience improvement, including supporting the Postpaid Contact Center outsourcing transition. Across both roles, I’ve contributed to process improvements, requirements documentation, UAT, and performance reporting.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Analyst II

Current

Stewart Pakistan Pvt. Ltd

Oct 2021 - Present (5 years)

Lead AI automation initiatives using Microsoft Copilot and Power Automate, manage stakeholder relationships across 40+ U.S. states, and design IT support workflows in Resware. Developed Power BI dashboards and KPI reports, and led Agile/Scrum project management and UAT planning.

Microsoft Copilot Power Automate Power BI SQL Python Excel Agile Scrum Jira BPMN UAT Resware Root Cause Analysis Stakeholder Management

Business Operations Specialist

Telenor Pakistan

Oct 2009 - Sep 2020 (10 years 11 months)

Delivered 10+ years of progressive experience in business analysis, operations management, and customer experience improvement in a top-tier telecom environment. Led requirements gathering, stakeholder alignment, and process improvement initiatives, and managed outsourcing operations for the Postpaid Contact Center.