At Grubtech, I investigate high-severity incidents across a platform connecting more than 20 point-of-sale systems, 73 partner ordering channels, and four logistics providers. I trace requests in CloudWatch Logs and Logs Insights, validate JSON payloads, and carry findings through to resolution.
As a Technical Support Specialist at Grubtech, I closed 2,688 support tickets across 441 customer accounts in 16 countries, with a median close time of about two hours. I also co-owned 98 escalations as a secondary ticket owner.
At Talabat, I owned POS and display-system integrations for enterprise and multi-site accounts across MENA, from requirements and configuration through launch and hypercare. I also provided second-line support and connected customers, integrators, and Engineering to turn business problems into actionable tickets.
At GoMyCode, I ran projects end to end, including scope, timelines, risk tracking, and vendor coordination. At Cavallo D'Oro Perfect Touch Events, I managed client accounts from the initial brief through delivery and repeat business.
