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Heba Saed

@hebasaed

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PMS Installer at Advanced Computer Technology deploying Oracle OPERA Cloud across hotel portfolios.

Egypt

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At Advanced Computer Technology (ACT), I manage the deployment lifecycle of Oracle OPERA Cloud across hotel portfolios. I lead initial Accelerator phases, train hotel staff, and oversee Go-Live transitions and live data migration.

At Uber Eats (Germany Market), I audited restaurant menus and verified allergen details, helping reduce order errors and customer complaints by 15%. Earlier, I resolved customer issues at Shein and Amazon (Teleperformance), and provided hardware and software support as a Technical Specialist.

Experience

Work history, roles, and key accomplishments

PMS Installer

Advanced Computer Technology (ACT)

Jan 2023 - Jan 2026 (3 years)

Managed full deployment lifecycle of Oracle OPERA Cloud Property Management System across hotel portfolios, including training staff and orchestrating Go-Live transitions. Reduced installation timelines through efficient milestone tracking.

Opera Cloud Hotel PMS Implementation Project Management Excel Data Analysis Training

Quality Auditor

Uber Eats

Jan 2021 - Jan 2023 (2 years)

Audited restaurant menus in Germany for accuracy in pricing, descriptions, and Pfand deposits, ensuring compliance with food safety laws. Reduced order errors and customer complaints by 15% through meticulous data auditing.

Quality Auditing Data Analysis German Attention To Detail Compliance

Customer Representative

Shein

Jan 2020 - Jan 2021 (1 year)

Resolved complex product quality issues and managed customer tickets in German and English. Improved response times while maintaining high customer satisfaction.

Customer Service German English Problem Solving CRM Software

Customer Representative

Amazon (Teleperformance)

Jan 2020 - Jan 2021 (1 year)

Handled professional inquiries and provided personalized service via detailed customer profile management. Implemented retention strategies to reduce customer churn.

Customer Service CRM Software Retention Strategy Communication Skills

Technical Specialist

Amazon (Teleperformance)

Jan 2018 - Jan 2019 (1 year)

Provided high-level technical support, resolving hardware and software issues promptly. Focused on reducing average resolution time while maintaining high user satisfaction.

Technical Troubleshooting Hardware Support Software support Customer Service