Xolelwa Malongwe

I am a detail-oriented operations professional with hands-on experience in order fulfilment, invoicing, inventory management, and cross-functional coordination. I currently serve as an Order Fulfilment Controller at ShopriteX, where I manage end-to-end fulfilment processes and drive process improvements to enhance service delivery.

My background includes roles in retail and wholesale environments—cashier, stock clerk, and W&R SETA intern—where I developed strong skills in stock control, customer service, and administrative support. I hold an Advanced Diploma in Business Information & Administration and a National Diploma in Retail Business Management, which strengthened my analytical, communication, and operational capabilities.

I am recognized for reliability, initiative, and a collaborative mindset, and I seek opportunities to streamline processes, improve accuracy, and support commercial and learner/customer onboarding initiatives. I am adaptable to new systems and remote work tools and ready to contribute immediately to a data-driven operations team.