Ameen Muhammed ansari

AA

Looking for a job

Ameen Muhammed ansari

@ameenmuhammedansari

Customer Success Associate at Vieu supporting enterprise SaaS accounts and creating onboarding playbooks and self-service documentation.

What I'm looking for

Fully remote customer support roles

At Vieu, I support enterprise SaaS clients by monitoring account health, conducting check-ins, and identifying adoption risks. I also help users with platform inquiries and account access.

I developed onboarding playbooks, knowledge base articles, and self-service documentation to support user training. I analyze support trends and partner with Product and Engineering to enhance the customer experience.

Experience

Work history, roles, and key accomplishments

VI

Current

Customer Success Associate

Current

Vieu

Apr 2024 - Present (2 years 5 months)

Managed a portfolio of 15+ enterprise accounts by monitoring customer health and identifying adoption risks. Provided multi-channel support and developed onboarding documentation and knowledge base articles.

Customer Support Onboarding Account Management Health Monitoring Trend Analysis Technical Documentation User Training Knowledge Management Slack Microsoft Teams

AL

Data Research Analyst Intern

Ambit Software Pvt. Ltd.

Jun 2023 - Aug 2023 (2 months)

Conducted market and company research to inform sales strategies. Maintained CRM data and identified target companies and key decision-makers.

Market Research CRM Lead Generation Data Analysis

Education

Degrees, certifications, and relevant coursework

MU

MIT World Peace University

MBA, Marketing with Business Analytics

Pursued an MBA in Marketing with Business Analytics, expected to complete in January 2024.

SC

Sri Krishna Arts & Science College

BBA, Computer Applications

Completed a Bachelor of Business Administration in Computer Applications in January 2021.

Tech stack

Software and tools used professionally

Slack

Microsoft Teams

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

80k-100k INR

Job categories

Customer Success Associate Customer Support Specialist

Skills

Customer Success Customer Support Customer Onboarding Enterprise SaaS Account Management Customer Health Monitoring Retention Onboarding Strategies Trend Analysis Technical Documentation User Training Knowledge Management User Documentation CRM Data Management Market Research

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