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@amberpatrix
Veteran operations leader with a focus on patient services and compliance.
I am a veteran operations leader with over a decade of experience in people-first leadership within the patient services and regulatory compliance landscape. My ability to maintain a cool head under pressure and my practical approach to optimizing workflows have allowed me to bring structure and teamwork to various situations. Whether launching a new care location, rewriting outdated policies, or guiding teams through audits, I am dedicated to achieving better outcomes and fostering a strong team culture.
Currently, I serve as an Administrator at Peak Surgery Center of Avondale and Peak Cardiovascular Center, where I successfully launched a new cardiac surgery center by coordinating vendor installations and creating essential policies and workflows. My efforts have led to a significant reduction in operating costs and improved staff retention rates. I am passionate about audit readiness and have implemented rigorous documentation standards to ensure compliance with Joint Commission requirements.
Previously, as the Manager of the Cath and EP Lab at Abrazo Arizona Heart Hospital, I increased case volume and revenue through innovative tracking systems and improved coordination with anesthesia. My commitment to compliance and continuous improvement has resulted in a Top 5 national ranking in LAAO implantations. I am eager to bring my expertise and grounded approach to a new environment where I can contribute to achieving exceptional results.
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Work history, roles, and key accomplishments
Peak Surgery Center of Avondale & Peak Cardiovascular Center
Apr 2022 - Present (3 years 7 months)
Launched a new cardiac surgery center by coordinating vendor installs, scheduling equipment inspections, creating policies and workflows, and submitting safety and licensure documents. Coordinated all facets of operations across 2 locations, slashing operating costs by $20k YoY by renegotiating contracts for facility and biomedical maintenance. Improved provider credentialing by developing a check
Abrazo Arizona Heart Hospital
Jan 2018 - Apr 2022 (4 years 3 months)
Increased EP case and Cath lab volume by 20% by creating a first-of-its-kind case tracking system and improving prep coordination with anesthesia, which improved room turnover time between procedures. Elevated revenue by $1.3M over a year span by uncovering under-coded procedures and improving charge capture forms in collaboration with the billing department. Collaborated to develop 2 additional E
Degrees, certifications, and relevant coursework
Master of Business Administration, Business Administration
Completed a Master of Business Administration program at United States University, focusing on advanced business principles and leadership strategies.
Bachelor of Science, Healthcare Management
Obtained a Bachelor of Science in Healthcare Management from Baptist School of Health Professions. This program provided a strong foundation in healthcare operations and management.
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