Looking for a job

Amber Garrett

@ambergarrett

Message

I lead retail, hospitality, and customer service operations with 10+ years of management experience.

United States

Message

What I'm looking for

I'm looking to provide impeccable professional service with a friendly demeanor in a like-minded establishment, drawing on my background in retail, e-commerce, hospitality, sales, and customer service management.

I've managed retail, hospitality, and customer service operations for more than a decade, including Blackwell's Wines & Spirits, Benoit-Casper Brewery, and True Family Foods.

At Blackwell's Wines & Spirits, I led employees, managed inventory, shipping, customer service, quality control, hiring, and multiple operational projects. I improved productivity and resolved escalated customer issues while maintaining customer appreciation.

I've also managed a craft brewery tap room, coordinated beer selections with the Head Brewer, and supported sales and production in natural foods. I bring knowledge of wine, spirits, microbrews, retail sales, POS systems, and high-quality customer service.

Experience

Work history, roles, and key accomplishments

Manager

Blackwell's Wines & Spirits

Aug 2019 - Feb 2026 (6 years 6 months)

Led a team of employees, providing guidance and support to ensure efficient operations. Developed and implemented strategies to improve productivity and streamline processes, and managed daily operations including inventory, shipments, and customer service.

Inventory Management Customer Service Team Leadership Hiring Quality Control Project Management Problem Solving Retail Sales Cash Register POS systems Wine Knowledge Store Management

Tap Room Manager

Benoit-Casper Brewery

Jan 2017 - Jun 2019 (2 years 5 months)

Managed all day-to-day operations for a small craft brewery's tap room, coordinating with the Head Brewer for beer selections.

Customer Service Sales Fermentation Beer Knowledge Operations Management

Customer Service and Sales

True Family Foods

Jun 2013 - Jul 2017 (4 years 1 month)

Provided high-quality customer service to clients, exhibiting exceptional problem-solving skills and handling complex customer inquiries and complaints effectively. Participated in the production of company wares.

Customer Service Problem Solving Sales Production