Amber Bustos
@amberbustos
I am a bilingual customer support specialist pursuing computer engineering and tech support roles.
Costa RicaWhat I'm looking for
I am a resourceful, bilingual customer support specialist studying Computer Engineering and eager to grow within the tech industry, particularly at dynamic teams like NearLinx.
I have hands-on experience providing real-time chat support, resolving technical issues, and managing multiple customer conversations with empathy and accuracy. At Concentrix I adapted quickly and was recognized for excellent written communication; at WNS I used Salesforce CRM to support financial operations and helped improve response time and retention.
I bring practical administrative and operational experience, familiarity with QA automation and programming (Python, Java, PHP), and strong bilingual customer-facing skills—ready to apply technical learning to improve user experience and operational outcomes.
Experience
Work history, roles, and key accomplishments
COChat Advisor
Concentrix
May 2025 - Present (4 months)
Handled real-time customer support for an international tech account via live chat, resolving technical issues and product inquiries while managing multiple conversations and ensuring timely follow-ups. Recognized for fast adaptation and excellent written communication.
WNOperations Associate
WNS
Apr 2024 - Mar 2025 (11 months)
Provided bilingual support for net-terms and financial operations via email and phone, managed payment tracking in Salesforce and helped improve response time and customer retention.
Administrative Assistant & Receptionist
SBM
Oct 2021 - Apr 2024 (2 years 6 months)
Managed project budgets, petty cash, payroll adjustments, and document handling while providing bilingual client support and coordinating logistics and office operations.
Education
Degrees, certifications, and relevant coursework
Universidad Fidélitas
Bachelor of Science, Computer Engineering
2022 -
Pursuing a Bachelor of Science in Computer Engineering at Universidad Fidélitas; program 60% completed since January 2022.
Colegio Técnico Profesional de Mora
Technical High School Diploma, Customer Service
2016 - 2022
Completed a Technical High School Diploma in Customer Service Executive at Colegio Técnico Profesional de Mora in January 2022.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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