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Open to opportunities

Amaya Turner

@amayaturner

Dedicated customer service professional with over 3 years of experience.

United States
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What I'm looking for

I am looking for a role that allows me to enhance customer satisfaction and grow within a supportive team environment.

I am a dedicated customer service professional with over three years of experience in resolving customer inquiries and providing top-notch support. My journey in customer service has been driven by a passion for enhancing customer satisfaction and creating positive experiences for every individual I interact with.

In my recent role as a Customer Experience Associate at Sam’s Club, I excelled in greeting and acknowledging members, providing them with essential information about products and services, and ensuring a welcoming atmosphere. My ability to maintain positive relationships with both customers and store personnel has been a key factor in my success. I thrive in fast-paced environments and am adept at handling tight deadlines while delivering quick and accurate service.

As a Merchandiser with Advantage Solutions, I further honed my skills by ensuring that shelves were well-stocked and displays were attractive and informative. My experience in negotiating with suppliers and distributors has equipped me with strong communication skills, allowing me to effectively collaborate with various stakeholders to achieve common goals.

Experience

Work history, roles, and key accomplishments

AS

Merchandiser

Advantage Solutions

Jan 2024 - Present (1 year 6 months)

Ensured shelves were well-stocked, displays were attractive, and products were arranged to encourage sales. Collaborated with suppliers and distributors to negotiate pricing, delivery times, and product availability, while ensuring correct product display and accurate inventory.

SC

Customer Experience Specialist

Sam's Club

Jan 2022 - Present (3 years 6 months)

Greeted and acknowledged members, creating a welcoming atmosphere and initiating positive interactions. Assisted members by providing information about products, services, and club policies, while ensuring quick and accurate service under tight deadlines.

AO

Store Associate

Academy Sports & Outdoors

Jan 2021 - Present (4 years 6 months)

Recommended and located merchandise based on customer needs and desires, promoting a welcoming environment through engaging conversations. Processed returns and exchanges according to company policy, ensuring a smooth and clear procedure for customers.

Education

Degrees, certifications, and relevant coursework

TC

Tarrant County College

Associates of Arts, Arts

Pursuing an Associate of Arts degree, focusing on foundational coursework across various disciplines. Developing critical thinking and communication skills essential for further academic or professional endeavors.

Tech stack

Software and tools used professionally

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Amaya Turner - Merchandiser - Advantage Solutions | Himalayas