Amartya Dutta

Leading end-to-end implementation of IDeaS RMS for global hospitality clients, managing multiple concurrent projects with an average delivery cycle of 60 days. Overseeing configuration, integrations, and client communications across multi-property rollouts.

Led high-severity case resolution and critical customer incidents within strict SLAs, supporting premium account onboarding and migrations. Optimized workflows to reduce case-resolution time by 30% and developed SOPs that cut SLA breaches by 20%.

Moderated Amazon marketplaces across the US, Canada, UK, and India for policy and regulatory compliance. Trained and audited 100+ new hires, improving review accuracy by 20% and increasing data accuracy by 30%.

Managed rooms controlling, inventory, reservations, and MICE group coordination using Salesforce, OPERA, and MARSHA. Streamlined front-office processes to reduce check-in/out time by 20%.

Grade: SGPA 8.21/10

Activities and societies: Member of Final Year Placement Cell, Football Team, Chess Team

Pursued an MBA in Marketing with an SGPA of 8.21/10 and received the Bala Sir Memorial Scholarship.

Grade: 74.1%

Completed BHMCT with 74.1% and First Class with Distinction.

Management internship focused on developing PR strategies for Bollywood celebrities and supporting project positioning.

Earned the AWS Certified Cloud Practitioner certification.

Earned the Lean Six Sigma Green Belt certification.

Earned the SAP SD Certified certification for SAP S/4HANA Cloud.