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Ama Owusu-Adjei

@amaowusu-adjei

Product Manager at Mitsubishi Electric Trane US who introduced AI predictive analytics, cutting operating costs by 50%.

At Mitsubishi Electric Trane US, I implemented AI-driven predictive analytics for remote monitoring and automation, reducing operational costs by 50% and improving response times by 90%. I also worked with UX and engineering to refine workflows, increasing customer engagement 58% year over year.

At Vodafone, I launched Connected Cabinets, a SaaS monitoring solution that generated $200K in new revenue, and helped deploy IoT solutions for enterprise clients. I currently run MedRx,LLC’s global wholesale supplements business, overseeing purchasing, inventory, fulfillment, and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

MedRx, LLC

Jan 2024 - Present (2 years 9 months)

Run a global wholesale supplements business generating $150K+ in annual sales, owning purchasing, inventory, fulfillment, and customer experience end to end. Lead cross-border vendor negotiations and drive customer experience initiatives, maintaining NPS and CSAT scores above 80%.

Purchasing Inventory Management Fulfillment Customer Experience vendor negotiation Process Optimization NPS CSAT

Product Manager, Controls

Mitsubishi Electric Trane US

Jan 2022 - Dec 2024 (2 years 11 months)

Owned and executed the product roadmap for remote monitoring, automation, and customer engagement platforms. Implemented AI-driven predictive analytics to monitor system performance, reducing operational costs by 50% and improving response times by 90%.

Product Roadmapping AI Predictive Analytics Customer Engagement UX collaboration Market Research Customer Interviews Focus Groups

IoT Product Manager

Vodafone

Jan 2019 - Dec 2021 (2 years 11 months)

Owned strategy and performance of an IoT product portfolio generating $250K+ in annual revenue. Launched Connected Cabinets, a SaaS monitoring solution that generated $200K in new revenue across healthcare and FMCG sectors.

IoT Product Strategy SaaS Product Portfolio Management Go To Market Strategy Agile Delivery Fleet Management Monitoring Solutions

Mobile Products Manager

Vodafone

Jan 2016 - Dec 2019 (3 years 11 months)

Managed a $1M+ mobile and digital product portfolio, achieving 82% adoption and exceeding performance KPIs. Redesigned pricing and packaging for a flagship product, increasing enterprise adoption and revenue contribution.

Product Management Mobile Product Digital Products Pricing Packaging RFP Commercial Negotiation Web Portal Development