Aman Somani

Led a 25-member team managing round-the-clock operations, ensuring shifts were effectively staffed. Acted as a dual Quality Analyst, maintained 100% of required SLAs, and optimized logistics to generate monthly cost savings.

Developed and executed digital marketing strategies for clients including FMS Dental, Skyzone McDonough, and Future Address Real Estate. Managed Google Ads campaigns, social media channels, and content creation.

Managed multiple large client accounts, resolved ad delivery issues, ensured ad compliance, and provided training and mentorship to new hires.

Interacted with employees seeking leave, assessed eligibility based on FMLA and state regulations, and reviewed medical certifications to ensure compliance.

Served as point of contact for account and campaign managers, sourced artwork, monitored campaign KPIs, and created performance decks with recommendations.

Provided exceptional service to customers across India, UK, and North America via phone, chat, and email. Handled queries, worked with delivery teams, and mentored fellow representatives.

Bachelor of Commerce (Computers) degree from Tamil Nadu Open University, completed from 2014 to 2017.

Foundations of Project Management certification from Google.

Project Initiation: Starting a Successful Project certification from Google.

Six Sigma Foundations certification from LinkedIn.