Open to opportunities

Amani Katete

@amanikatete

Message

I streamline customer service operations, coordinate technical teams, and support global clients in French and English.

United Arab Emirates

Message

What I'm looking for

I'm seeking a remote role in customer service, French-language data annotation, or client support where I can apply my bilingual communication, CRM, data accuracy, and cross-functional coordination experience.

I've supported 200+ clients at Electromega Ltd., coordinating service calls, technician dispatch, quotes, billing, and preventive maintenance through Zoho CRM and Microsoft Dynamics. I reduced a multi-year service-order backlog by 78% within 12 months through improved case tracking.

At Clockwork Digital, I directed Microsoft Xbox web projects across 44 global markets, coordinating copywriters, designers, developers, clients, and stakeholders across US and UK teams. I've also managed budgets, schedules, resource forecasts, and performance improvements for digital projects.

Today, I manage end-to-end travel bookings remotely while delivering responsive support for changes, cancellations, and client queries in French and English.

Experience

Work history, roles, and key accomplishments

Current

Independent Travel Agent

Current

Dreamport / Skylux Travel

Apr 2026 - Present (5 months)

Managed end-to-end travel bookings for individual and corporate clients, including flights, hotels, and package itineraries. Provided responsive customer service via phone, email, and chat, resolving booking changes, cancellations, and client queries.

Customer Service Booking Management Data Entry Client Relations

Technical Service Coordinator

Electromega Ltd.

Apr 2023 - Oct 2025 (2 years 6 months)

Received and logged service calls, dispatching technicians according to availability and priority. Reduced a multi-year service order backlog by 78% within 12 months through improved case tracking.

Zoho CRM Microsoft Dynamics Customer Service Scheduling Data Entry Coordination

Project Manager

Clockwork Digital (Pty) Ltd.

Mar 2021 - Jan 2023 (1 year 10 months)

Directed Microsoft Xbox web projects end-to-end across 44 global markets, from brief to final client approval. Scheduled project timelines and coordinated copywriters, designers, and developers across US and UK teams.

Project Management Scheduling Coordination Resource Planning

Project Manager

Justpalm Services (Pty) Ltd.

Nov 2020 - Feb 2021 (3 months)

Forecasted resource requirements and managed budgets against project scope. Developed and maintained detailed project schedules and work plans.

Project Management Budgeting Scheduling Resource Planning

Multimedia Manager

Justpalm Wireless Internet Solutions (Pty) Ltd.

Mar 2018 - Oct 2020 (2 years 7 months)

Designed formal brand templates including posters, brochures, banners, campaign reports, and client proposals. Led concept development and design for client-facing proposals and briefs.

Adobe Creative Suite Graphic Design Branding Project Coordination