Open to opportunities

Amanda VanHorne

@amandavanhorne

Message

I coordinate executive operations, healthcare advocacy, and confidential client support remotely.

United States

Message

What I'm looking for

I'm looking for a remote role where I can provide organized executive or administrative support, coordinate complex operations and schedules, protect confidential information, and advocate thoughtfully for clients during Eastern Time business hours.

I've supported executive operations at Boaggio's Wholesale Bread, managing complex calendars, travel logistics, priority scheduling, and sensitive partner communications remotely.

As Business Director at CLR Construction, I built and managed the administrative, client-facing, and operational infrastructure from inception. I established digital client databases, standardized communication templates, coordinated vendors and property administration, and oversaw invoicing, accounts, and confidential records.

At Maximus, I help individuals navigate complex health insurance inquiries and administrative processes while protecting sensitive information under HIPAA and state confidentiality requirements. I research solutions, resolve issues, advocate for clients, and coach incoming staff on service standards and clear remote communication.

My background also includes hospitality front desk and night audit work, where I managed reservations, custom itineraries, billing issues, security oversight, and urgent guest requests with calm judgment.

Experience

Work history, roles, and key accomplishments

Current

CSR-2 NYSOH Contract

Current

Maximus

Deliver calm, empathetic support to individuals navigating health insurance inquiries and administrative processes. Handle sensitive data in compliance with HIPAA and mentor incoming staff.

Customer Service Health Insurance HIPAA compliance Advocacy Mentor

Business Director

CLR Construction

Jan 2018 - Dec 2025 (7 years 11 months)

Managed complete operational, administrative, and client-facing infrastructure of a private business. Established organizational systems, digital databases, and standardized templates, and oversaw financial accounts and vendor relationships.

Operations Management Administrative Support Vendor Management Record keeping Client Relations

Remote Audit / Executive Support

Boaggio's Wholesale Bread

Jan 2022 - Dec 2024 (2 years 11 months)

Provided high-level remote executive support, managing complex calendars, priority scheduling, and virtual logistics. Served as primary point of contact for external partners and coordinated travel logistics.

Executive Support Calendar Management Scheduling Travel Coordination Correspondence Confidentiality

Front Desk Agent & Night Auditor

Hospitality Sector

Jan 2004 - Dec 2015 (11 years 11 months)

Provided high-touch personal support, managing reservations, multi-line inquiries, and custom itineraries for travelers. Resolved time-sensitive issues and handled daily operational audits and vendor dispatching.

Front Desk Operations Reservations Customer Service Problem Solving Audit Vendor coordination