Open to opportunities

Amanda Stewart

@amandastewart

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Detail-oriented client services officer with strong organizational skills.

Jamaica

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated Client Services and Documentation Officer at Iterum Connections, where I excel in managing customer records and ensuring seamless communication across departments. My role involves accessing and updating customer information through CRM platforms, maintaining confidentiality, and adhering to data management protocols. I take pride in my ability to draft and respond to internal communications effectively, which facilitates coordination and enhances service delivery.

Previously, I served as a Customer and Records Assistant at Ice Whirl Cooling, where I honed my skills in maintaining accurate records and resolving customer inquiries. My experience includes documenting customer requests and complaints, utilizing tracking systems to monitor issues, and ensuring timely resolutions. I am passionate about providing high-quality service and continuously seek to improve processes for better customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Client Services and Documentation Officer

Current

Iterum Connections

Feb 2025 - Present (5 months)

Accessed and updated customer records using CRM platforms, ensuring consistency across all interactions. Maintained detailed and confidential case notes on customer accounts, following data management protocols. Drafted and responded to internal communications via Zimbra, facilitating coordination between departments.

CRM Platforms Data Management Zimbra Customer Service Documentation

Customer and Records Assistant

Ice Whirl Cooling

Sep 2020 - Sep 2021 (1 year)

Maintained accurate records of customer interactions using filing systems, ensuring easy retrieval and secure storage of data. Documented and organized customer requests, complaints and solutions, contributing to high quality service delivery and compliance. Utilized tracking systems to monitor and resolve issues, following up to ensure timely resolutions.

Records Management Tracking Solutions Customer Service

Education

Degrees, certifications, and relevant coursework

University of the West Indies

Bachelor of Science, Food Chemistry

Currently pursuing a Bachelor of Science in Food Chemistry. This program focuses on the chemical composition and properties of food, including its processing, preservation, and safety.

The St. Andrew High School for Girls

High School Diploma, General Studies

Completed secondary education with passes in Information Technology, Mathematics, English A, English B, Spanish, Chemistry, Biology, and History. Developed foundational knowledge across various subjects, preparing for higher education.