Open to opportunities

Amanda Setjie

@amandasetjie

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Dedicated customer service specialist with 5 years of experience.

South Africa

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What I'm looking for

I am looking for a role that offers growth opportunities and values creativity.

I am a results-focused and dedicated individual with 5 years of experience in Customer Service and Financial Administration. My key competencies include excellent communication and relationship-building abilities, creativity, and a strong focus on customer service excellence. I have established myself as a Subject Matter Expert in customer service, bringing a depth of knowledge and expertise to my work.

Currently, I work as a Customer Support Specialist at Alorica, where I manage incoming calls, chats, and emails, ensuring customer satisfaction and loyalty. I have a proven track record of achieving key performance indicators and fostering positive relationships with customers through empathetic communication and personalized support. I am now seeking new challenges and opportunities to further develop my skills and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Alorica - Wise Fintech company

Jul 2023 - Present (2 years)

Managed incoming calls, chats, and emails, maintaining customer accounts and ensuring customer satisfaction. Identified and resolved technical problems, collaborating with internal teams to ensure prompt resolution.

Zendesk Google Workspace Customer Support Technical Support Customer Satisfaction Troubleshooting Communication

Customer Experience Consultant/Subject Matter Expert

Capita

Oct 2020 - Jul 2023 (2 years 9 months)

Managed customer communication across multiple channels, presenting products and services, and resolving complaints. Assisted with financial administration, processed orders, and maintained customer records.

Customer Service Financial administration Customer Relationship Management Coaching Training Strategy Development Mentoring Communication

Experiential Learning Intern

Bellerive Finance

Assisted the administration team by creating indent files for clients and performing general office tasks. Provided support to staff as required, including scanning, faxing, and photocopying.

Administrative Support Document Management Data Entry Client Files Communication

Education

Degrees, certifications, and relevant coursework

Damelin

Bachelor's Degree, Public Relations

Completed a Bachelor's Degree in Public Relations, focusing on key subjects such as Public Relations, Business Communication, Media Studies, End User Computing, and Communications Law. Gained comprehensive knowledge in communication strategies and media relations.

Camps Bay High

Matric, General Studies

Achieved Matriculation at Camps Bay High, studying a diverse range of subjects including English, Afrikaans, Mathematics, Xhosa, Life Orientation, Business Studies, History, and Consumer Studies. Developed a strong foundational knowledge across various academic disciplines.