Amanda Numa
@amandanuma
Customer Service Representative at SMK Consulting and Training Agency, handling 90+ daily inquiries and achieving an 85% customer satisfaction rating.
NigeriaWhat I'm looking for
At SMK Consulting and Training Agency, I handle more than 90 customer inquiries daily, sign up new clients, retrieve customer information, and process service cancellations. I’ve achieved an 85% average customer satisfaction rating to date.
I troubleshoot product issues and collaborate with the technical team to resolve complex cases. I also respond to customer questions, feedback, and complaints with care.
Previously, I supported students, parents, and staff at SilverBird International School and provided remote administrative and customer support at ALX. I’m open to full-time or part-time opportunities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SMK Consulting and Training Agency
Mar 2025 - Present (1 year 6 months)
Managed over 90 customer inquiries daily, signed up new clients, and processed service cancellations. Achieved an average 85% customer satisfaction rating and resolved product issues by collaborating with the technical team.
Customer Support Assistant
SilverBird International School
Aug 2024 - Feb 2025 (6 months)
Managed inquiries and resolved issues for students, parents, and staff. Coordinated meetings and events, handled sensitive information with discretion, and maintained accurate records of interactions.
Virtual Assistant
ALX
Mar 2024 - Aug 2024 (5 months)
Provided remote administrative and customer support to executives and clients, managing inboxes, calls, and scheduling across multiple time zones. Coordinated calendars and prepared reports to support decision-making.
Support Staff Intern
Paradigm Geriatric Care Services
Aug 2022 - Nov 2023 (1 year 3 months)
Worked with healthcare teams to develop personalized care plans and assisted with scheduling appointments and visits. Supported management with administrative tasks and resolved resident care issues.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science, Plant Science and Biotechnology
Bachelor of Science in Plant Science and Biotechnology from the University of Port Harcourt, completed in February 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Amanda?
You can contact Amanda and 90k+ other talented remote workers on Himalayas.
Message AmandaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
