Open to opportunities

sameeksha Arora

@sameekshaarora

Message

Business Systems Analyst with ~7 years' experience delivering Agile solutions and process improvements.

Canada

Message

What I'm looking for

I seek roles where I can apply business analysis and system administration skills in Agile teams, drive process automation, and collaborate cross-functionally for measurable impact.

I am a Business Systems Analyst with about seven years of IT experience delivering business analysis, system configuration, and process automation across B2B and enterprise environments. I specialize in requirements gathering, gap analysis, BRDs, use case specifications, and collaborating with stakeholders to translate business needs into technical solutions.

I have led system administration and technical implementation activities, acted as technical lead for user-defined requirements, and automated manual processes using Process Builder and data analysis. I bring hands-on experience with Agile (Scrum) and Waterfall methodologies, Jira, AEM CMS, Tableau/Power BI, SAS, and strong documentation practices including SOPs and UAT/SIT testing.

I hold a Postgraduate Diploma in Big Data Analytics and certifications including Scrum Master and SAS Base Programmer; I focus on delivering measurable value through improved process efficiency, compliance audits, and stakeholder-aligned solutions.

Experience

Work history, roles, and key accomplishments

Current

Business System Analyst

Current

Shannex

Nov 2021 - Present (4 years 7 months)

Assist projects from inception to completion, automate manual processes and administer enterprise software, conducting audits and data analysis to identify risks and improvement opportunities that improve operational efficiency.

Business Analysis Process Automation System Administration Data Analysis Requirements Gathering Stakeholder Management Jira

Customer Service Advisor

Scotiabank

Jan 2020 - Oct 2021 (1 year 9 months)

Provided high-level customer support, managed and delegated client tickets, guided customers on digital platforms, and ensured compliance and customer retention through effective issue resolution.

Customer Service Ticketing Compliance Escalation Management Problem Solving Customer Retention

Business Analyst

Georgian College

Feb 2019 - Aug 2019 (6 months)

Captured and monitored project requirements, created business process visualizations, performed risk analysis and communicated plans to ensure project milestones and deliverables were met.

Requirements Gathering Process Mapping Risk Analysis Project Coordination Presentation Gap Analysis Milestone

Business Analyst

TechTier IT Solutions

Jun 2014 - Jan 2018 (3 years 7 months)

Conducted global business interviews to gather requirements, ensured requirement quality and traceability, supported Adobe AEM CMS site builds and provided helpdesk/configuration support to improve delivery and collaboration.

Help Desk Support Content Management Project Coordination