Looking for a job

Amanda Gibbons

@amandagibbons

Business operations executive at FITLAB LLC - PRODUCTS DIVISION who delivered $1.1M in EBITDA improvement through 3PL transformation.

United States

Message

At FITLAB LLC - PRODUCTS DIVISION, I lead business operations across Assault Fitness, Electric Eyewear, and RPM Training. I led facility and warehouse consolidations that reduced annual costs while maintaining business continuity.

At ASSAULT FITNESS, I led the operational workstream for a national 3PL selection and transition projected to reduce logistics costs by approximately 14%. I also designed automated Shopify and NetSuite order workflows, including fulfillment and invoicing.

Earlier at ASSAULT FITNESS and BETTERBRACES / DJO GLOBAL, I built customer service and order management processes, implemented systems integrations, and supported the growth of customer operations across consumer brands.

Experience

Work history, roles, and key accomplishments

Current

Director of Business Operations

Current

FitLab LLC - Products Division

Mar 2025 - Present (1 year 7 months)

Lead cross-functional business operations across multiple brands, managing logistics, order management, customer operations, and fulfillment. Drove consolidation and cost-saving initiatives, including facility closures and 3PL transitions.

NetSuite Shopify Celigo Quickbooks 3PL Management Cost Optimization Operational Transformation Team Leadership

Operations Manager

Assault Fitness

Oct 2021 - Mar 2025 (3 years 5 months)

Promoted to lead operations, overseeing customer service, order management, logistics, and warehouse operations. Led 3PL RFP and transition, automated order workflows, and built Amazon Vendor Central processes.

NetSuite Shopify Celigo Amazon Vendor Central 3PL Management Process Automation LTL Vendor Management

Customer Service Manager

Assault Fitness

Aug 2017 - Oct 2021 (4 years 2 months)

Built the Customer Service and Order Management function from 2 to 9 employees. Implemented Celigo integration between Shopify and NetSuite, Zendesk, and Avalara, and developed SOPs and training programs.

Shopify NetSuite Celigo Zendesk Avalara Customer Service SOP Development Team Building

Customer Service Supervisor

BetterBraces / DJO Global

Jan 2010 - Dec 2017 (7 years 11 months)

Helped integrate Better Braces into DJO and scale customer operations to support 7 brands. Created training manuals, managed backorder reporting, and handled Amazon Seller and Vendor Central operations.

Amazon Seller Central Amazon Vendor Central Customer Service Training Inventory Management ERP