Amanda Costabile
@amandacostabile
Customer-focused technical specialist blending tech support and retail banking experience.
CanadaWhat I'm looking for
I am a customer-focused technical specialist with over a decade of customer-facing experience across banking, retail, call centers, and tech, including seven years at Apple where I diagnosed and resolved complex hardware and software issues while building meaningful customer relationships. I transitioned to remote technical support during COVID-19, completed extensive training to perform all in-store duties from home, and consistently adhered to strict privacy policies.
My background also includes retail and banking roles (RBC, CIBC, Bank of America) where I processed transactions accurately, resolved concerns at first contact, and collaborated across teams. I bring strong communication, attention to detail, reliability, and the ability to stay composed in high-pressure situations—quick to learn new tools and motivated to contribute through honest hard work.
Experience
Work history, roles, and key accomplishments
Specialist / Technical Specialist
Apple
Nov 2015 - Jul 2022 (6 years 8 months)
Diagnosed and resolved complex hardware and software issues, restoring devices and customer trust while balancing technical support and sales for multiple customers simultaneously; transitioned to remote support during COVID-19 and completed required trainings.
RCProcessed cash and electronic transactions accurately, engaged clients to identify needs and resolve concerns at first contact to ensure positive customer experiences while collaborating across departments.
CCFinancial Services Representative
Jan 2007 - Dec 2009 (2 years 11 months)
Provided telephone banking support handling customer inquiries and service needs within a contact center, maintaining accuracy and service standards.
BAHandled teller transactions and customer interactions, ensuring accurate cash handling and adherence to bank policies during an 8-month tenure.
Education
Degrees, certifications, and relevant coursework
UTUniversity of Toronto
Humanities
2022 - 2024
Completed two years of undergraduate studies in the Humanities at the University of Toronto from 2022 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
United StatesJob categories
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