Amanda Burns
@amandaburns
Employee Relations Specialist in senior living who standardized investigations and policies across multi-state communities.
United StatesWhat I'm looking for
At TJM Properties and Holiday Retirement, I progressed from HR Manager to District HR Business Partner, supporting employee relations for 1,450 employees across 19 communities in five states. I integrated workforces at more than 15 acquired communities and wrote and embedded HR policies to keep practices consistent.
As an Executive Director, I owned employee relations for teams of 115+ and investigated employee, resident, and family concerns. I guided department heads through documentation and corrective action, standardized complaint procedures, and maintained zero-deficiency state inspections. I’m applying for the Employee Relations Specialist role at Grace Management because I understand senior living from the community floor up and value fair, consistent, confidential support.
Experience
Work history, roles, and key accomplishments
Co-Owner & Operator
Fast-N-Sketchy, LLC
Jan 2025 - Present (1 year 9 months)
Run e-commerce and customer experience across Shopify, Printify, and TikTok Shop (90+ products).
Founder & Executive Director
Love Surrounds You, Inc.
Jan 2020 - Present (6 years 9 months)
Built and lead a 318-role volunteer organization across 14 departments with written job descriptions, department playbooks, and a four-tier chain of command, resolving volunteer concerns with discretion. Grew Ride Out of the Darkness into a nationwide event of 3,000+ attendees and 636 riders with participants from 48 states.
Executive Director & Administrator
Lake Gibson Village Senior Living
Apr 2019 - Dec 2024 (5 years 8 months)
Owned employee relations, recruiting, retention, training, and team development for 115+ associates across seven departments. Investigated and resolved employee, resident, and family complaints and grievances, and guided department heads on documentation and corrective action.
Executive Director, Regional Operations & HR Support
TJM Properties
Aug 2018 - Apr 2019 (8 months)
Stabilized staffing through an acquisition and provided regional operations and HR support to sister communities, strengthening consistency, compliance readiness, and accountability.
Executive Director & Administrator
TJM Properties
Oct 2015 - Aug 2018 (2 years 10 months)
Standardized complaint response, investigation, and grievance resolution procedures; delivered deficiency-free state inspections; and grew census 20 percent and monthly revenue 20 percent over 24 months.
District HR Business Partner
Holiday Retirement
Aug 2004 - Oct 2015 (11 years 2 months)
Progressed from HR Manager to Regional HR Coordinator to District HR Business Partner, building and leading HR operations for 1,450 employees across 19 communities in five states. Supervised HR staff across employment, compensation, and employee relations, and built the company's first standardized onboarding and training programs.
Education
Degrees, certifications, and relevant coursework
University of South Florida
CORE Certification, Assisted Living Administration
Completed CORE Certification for Assisted Living Administrator in 2013.
Polk State College
Bachelor of Business Administration (incomplete), Business Administration
Completed coursework toward a Bachelor of Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
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