Open to opportunities

Amanda Bowden

@amandabowden

Message

Detail-oriented professional with strong problem-solving and communication skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated professional with a strong background in healthcare administration and customer service. My experience spans various roles, including Broker Setup Specialist and Patient Care Coordinator, where I have honed my skills in data management, problem-solving, and effective communication. I thrive in environments that challenge me to learn and grow, and I am committed to contributing positively to team success.

Throughout my career, I have consistently demonstrated my ability to manage complex tasks and maintain organized records. My role at Medix Staffing Solutions has allowed me to verify critical information and assist in troubleshooting data entry processes, ensuring accuracy and efficiency. I take pride in my accomplishments, such as enhancing customer satisfaction and fostering strong relationships with clients and colleagues alike.

As I continue my education in Medical Administration, I am eager to leverage my skills and experiences in a role that allows me to make a meaningful impact. I am passionate about providing exceptional service and support, and I look forward to the opportunity to contribute to an organization that values dedication and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Broker Setup Specialist

Current

Medix Staffing Solutions

Aug 2024 - Present (11 months)

Verified benefit manager and broker information by cross-referencing data and confirming group associations. Input verified data into a new web portal to grant user access and performed minor research for accuracy. Maintained accurate records, assisted with troubleshooting data entry issues, and communicated progress to the team.

Data Entry Troubleshooting Communication Research

Patient Care Coordinator

AdvanTX Home Health /Sher Den Home Health

Mar 2023 - Present (2 years 4 months)

Provided comprehensive assistance with daily activities including bathing, dressing, and meal preparation according to dietary needs. Monitored vital signs and reported changes, while also assisting with mobility, personal care, and errands.

Patient Care Vital Signs Mobility Communication Elder Care

SCA Rep I Provider Enrollment Specialist

National Government Services

Mar 2022 - Present (3 years 4 months)

Ensured accurate data entry into the CMS national database and processed Medicare applications, validating data accuracy. Assisted in synchronizing data across multiple systems and applied business rules to databases. Enhanced customer satisfaction by resolving complaints and managed a diverse client portfolio to provide tailored solutions.

Data Entry Data Validation Customer Service Client Management Relationship Building Problem Solving CMS

Patient Coordinator and Script Specialist

Kelley Medical Supply

Oct 2017 - Present (7 years 9 months)

Performed patient billing services, processed insurance forms, and assigned correct codes to bills. Managed prescriptions by contacting healthcare providers for approval and verifying patient insurance coverage. Coordinated referrals, managed incoming calls, and acted as a central point of contact for patients, doctors, and hospital staff.

Billing Medical Coding

Dental Provider Service Unit Analyst

Cigna Healthcare

Feb 2011 - Present (14 years 5 months)

Explained plan policies and procedures to healthcare professionals, fostering positive relationships to ensure high-quality service. Identified qualified professionals, negotiated competitive contracts, and resolved complaints while maintaining compliance with policies. Collected and input information into database systems, optimizing customer experience through effective troubleshooting and devel

Relationship Management Contract Negotiation Data Entry Customer Service Documentation Quality Assurance Database Management

Pharmacy Clerk

P&S Pharmacy

Sep 2001 - Present (23 years 10 months)

Provided customer service by greeting clients, handling phone calls, taking prescriptions, and processing payments. Managed inventory by receiving, unpacking, pricing, and stocking orders, while also maintaining accurate patient files. Informed customers about prescriptions, assisted pharmacists with stock levels, and ensured HIPAA compliance.

Customer Service Inventory Management Communication HIPAA Sales Support Team Collaboration

Education

Degrees, certifications, and relevant coursework

Grayson College

Associate of Applied Science, Medical Administration

Currently pursuing an Associate of Applied Science in Medical Administration. Expected to complete the program in May 2026.

Grayson College

Certificate, Medical Assistant

Completed a Certificate in Medical Assistant in May 2023. This included the Center for Workplace Learning Certified Clinical Medical Assistant Course.