@amanbusiness
Customer Support Professional at Concentrix, resolving international customer queries and billing issues while maintaining service quality and SLA standards.
IndiaAt Concentrix, I handled inbound and outbound international voice calls to resolve customer queries, billing issues, and account grievances. I documented customer case histories in CRM software and maintained service quality, SLA, and data protection standards.
At MaxSuperSpecialityHospitalSaket, I transcribed and formatted Echo and TMT reports and prepared health summaries in Microsoft Word, with a focus on accuracy and patient confidentiality.
Work history, roles, and key accomplishments
Max Super Speciality Hospital Saket
Dec 2023 - Feb 2025 (1 year 2 months)
Transcribed and formatted Echo and TMT reports with high accuracy and attention to detail. Prepared comprehensive health summaries in Microsoft Word, ensuring clarity, medical correctness, and patient confidentiality.
Managed inbound and outbound international voice calls to resolve customer queries, billing issues, and account grievances. Documented detailed customer case histories and updated accounts using specialized CRM software.
Degrees, certifications, and relevant coursework
B.A. Programme, Arts
Pursuing a 3-year B.A. Programme.
10th, General
2021 - 2022
Completed 10th grade under the CBSE Board.
12th, General
2019 - 2020
Completed 12th grade under the CBSE Board.
Software and tools used professionally
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