Open to opportunities

AMAN ANAND

@amananand1

Message

Tech-savvy ITSM and process optimization analyst driving operational efficiency and measurable business outcomes.

India

Message

What I'm looking for

I seek roles where I can lead ITSM/process optimization initiatives, apply ServiceNow and automation to improve operations, mentor teams, and contribute to measurable business impact.

I am an ITSM and process optimization professional with hands-on experience in ServiceNow, Power BI, and ITIL-aligned governance, delivering measurable efficiency and cost savings for global clients.

At Deloitte I led Incident & Problem Management as an SME for a global FMCG client, designed automation workflows, implemented CMDB architecture, and delivered training to 500+ participants, reducing ticket lifecycle and improving enterprise compliance.

Previously I advised a commercial-vehicle spare-parts business on supply chain and operations, streamlining procurement and inventory to cut supply turnaround by 25% and boost revenue by 15%.

Experience

Work history, roles, and key accomplishments

Current

Analyst - Tech Strategy

Current

Deloitte India

Sep 2024 - Present (1 year 3 months)

Served as Incident & Problem Management SME for a global FMCG client, optimizing ServiceNow ITSM and CMDB to reduce ticket lifecycle and resolution times by 20% while improving governance and audit readiness.

ITSM ServiceNow Incident Management Problem Management ITIL Process Improvement Power BI

Business Advisor

Shubhkar Automobiles

Jul 2023 - Sep 2024 (1 year 2 months)

Led operational and supply chain transformation, streamlining procurement and logistics to cut supply turnaround by 25% and implemented pricing and vendor initiatives that drove 15% revenue growth.

Supply Chain Optimization Procurement Inventory Management Logistics Vendor Management Process Improvement Pricing Strategy KPI Tracking

Education

Degrees, certifications, and relevant coursework

Dayananda Sagar University

Bachelor of Technology, Computer Science Engineering (AI & ML)

Activities and societies: Organized startup fests and entrepreneurship events, managed guest speakers and stakeholder outreach; participated in digital branding team and college extracurricular initiatives.

Completed B.Tech in Computer Science Engineering with specialization in AI & ML, graduating in October 2024.