Open to opportunities

Amal Isse

@amalisse

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Analytical Business Development Analyst with expertise in data-driven solutions.

United States

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What I'm looking for

I am seeking a role that values collaboration, innovation, and offers opportunities for professional growth.

I am an analytical and strategic Business Development Analyst with a proven track record of collaborating with IT, project managers, and C-suite executives to craft actionable solutions using data and business analytics. My experience as a Certified Scrum Master (CSM) has equipped me with the skills to address risk mitigation and implement industry best practices, ensuring accurate and timely recommendations to stakeholders.

Throughout my career, I have demonstrated a strong ability to conduct solution analysis and research for C-suite executives, balancing business and user needs effectively. I thrive in fast-paced environments, wearing many hats while maintaining meticulous attention to detail. My interpersonal communication skills foster relationships at all levels, allowing me to mentor colleagues and contribute positively to team dynamics.

In my current role as a Senior Business Analyst at Wells Fargo, I have successfully built and managed the Policy Governance Platform, streamlined workflows, and ensured operational efficiency through comprehensive training materials. My commitment to excellence is reflected in my ability to migrate 60K policies within a tight deadline and create impactful solutions that drive business success.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

Wells Fargo

Jan 2023 - Present (2 years 5 months)

Helped build and manage the Wells Fargo Policy Governance Platform, streamlining workflows using process mapping and Atlassian tools like JIRA and Confluence. Originated training materials and user guides, ensuring developers had requisite data specifications for on-time, on-budget deliverables, and successfully migrated 60K policies and procedures from a legacy system.

Process Mapping Atlassian Jira Confluence Technical Writing QA Testing Data Migration Agile Scrum

Business Analyst

Anderson Corporation

Jun 2022 - Sep 2022 (3 months)

Collaborated with cross-functional teams to facilitate an international company acquisition, implementing a standardized IT governance framework in compliance with regulations. Facilitated data migration efforts, unified processes to establish an effective operational environment, and advised C-suite executives with data-driven insights.

IT Governance Data Migration Data Analysis

Business Analyst

DCM Services

Jun 2021 - Dec 2021 (6 months)

Generated analytical insights for Fortune 500 clients, creating call center software logic that lowered overhead and increased caller satisfaction. Built reports and utilized visual metrics with Microsoft Tools, Access, and Tableau to analyze KPI metric reports, managing workflows for 40 clients with 98% monthly account contact.

Data Analysis Call Center Software KPIs Microsoft Office Tableau Access Workflow Management Client Management

Operations Analyst

Solutran, LLC

Mar 2020 - Aug 2020 (5 months)

Evaluated overseas call centers' data and tracked quality metrics, working with cross-functional teams to mitigate suspected fraudulent activities. Created an RPA with mouse tracking to automate common workflows, mapping requirements, designing scripts, and conducting testing to streamline user behavior and analyze KPI outcomes.

Quality Fraud Mitigation Automation KPI Analysis Process Improvement

Business Analyst

Mayo Clinic

May 2019 - Mar 2020 (10 months)

Managed hospital network configuration, ensuring accurate inventory and conducting daily assessments to identify security vulnerabilities. Supported and maintained the ServiceNow platform, analyzing data to identify networked devices, which reduced potential cyber-attacks and added 25K new devices to the system.

Risk Management Data Analysis Inventory Management

Business Analyst

Paragon Systems

Mar 2017 - May 2019 (2 years 2 months)

Analyzed existing accounting business processes to identify pain points and opportunities, managing the project lifecycle using Agile and Waterfall principles. Automated the Accounts Payable system to expedite reconciliation and lower manual errors, and performed UAT testing to identify and resolve bugs, creating a system to automate reconciliation of over 500 company credit cards monthly.