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Coordinated Windows 11 rollout activity in a regulated nuclear environment, building and maintaining schedules, milestone tracking, and delivery records. Acted as a key point of contact for users and site stakeholders, managing queries and reconciling deployment data.

Coordinated multiple concurrent secure endpoint migration activities through structured workflows, tracking milestones, actions, dependencies, and risks. Managed stakeholder queries and maintained detailed workflow, asset, and completion data across multiple sources.

Managed and prioritised stakeholder incidents and service requests in a secure government environment, maintaining accurate case information and clear communications. Coordinated specialist resolver teams and maintained action, escalation, and handover records.

Supported a multi-site Windows migration programme, coordinating scheduled device moves, user readiness, and post-change checks. Managed user and stakeholder queries and maintained migration and support records.

Provided enterprise stakeholder support with structured records, escalation, and coordination.

Coordinated Cisco TAC cases, customer and engineer communication, data gathering, and SLA-led follow-up.

Coordinated stakeholder and supplier interactions, tracked SLAs, managed escalations, and provided service updates.

Handled regulated operations with accurate case and data handling, prioritisation, customer communication, and ownership through resolution.

Owned CRM cases, handled customer queries, maintained structured records, and managed escalations.

BSc in Information Technology from the University of Reading.

Microsoft Certified: Azure Fundamentals (AZ-900) certification.

CompTIA A+ certification.