At Netcalibre Ltd, I supported 4 Project Managers with day-to-day delivery of customer-facing infrastructure projects. I coordinated meetings, tracked actions and milestones, and kept project plans and records current.
I was the first point of contact for customers on live projects, handling updates and queries while coordinating engineers, suppliers and customer contacts. I monitored progress, reported risks and slippage, and escalated issues to Project Managers with proposed mitigations.
At ITC Infotech, I managed the incident lifecycle during a major FlexPLM upgrade and resolved incidents through Jira using logs and diagnostics. I also supported deployments and rollouts and administered Microsoft 365.
On the FlexPLM Customisation & Configuration Project, I engineered custom Java modules and designed and executed test suites ahead of production releases. I also documented requirements and investigated system issues using SQL queries, configuration settings and data flow analysis.
