Alyx VandenAkker
@alyxvandenakker
Business professional and sales-driven studio leader delivering exceptional customer service and administrative excellence.
CanadaWhat I'm looking for
I’m a business professional with 5+ years of hands-on experience across customer service, administration, and sales-focused leadership. I thrive in fast-paced environments, using clear communication and organized systems to keep teams aligned and results consistent.
As an Assistant Studio Manager and Membership Sales Associate, I lead sales shift coordination, performance reviews, and member-focused workflows that drive targets and retention. I manage member billing and collections, maintain CRM records and follow-ups, and use personalized outreach to re-engage lapse-risk members—turning customer needs into measurable studio wins.
I bring a people-first, detail-oriented approach from prior guest services and team leadership roles, where I resolved issues in person, by phone, and online, trained new staff, and maintained service and quality standards. I also enjoy improving processes—like refining onboarding to shorten ramp time, strengthening front-desk communication across channels, and planning member and staff events that build community.
Experience
Work history, roles, and key accomplishments
Led sales shift coordination and performance reviews to meet studio targets; managed member billing and collections, resolving declined payments. Delivered customer service and studio tours, maintained studio communications, and improved onboarding and personalized outreach to strengthen engagement and retention.
Met visitors with strong product knowledge to improve first-contact satisfaction and conversion. Coordinated tailored membership options with trainers, managed front-desk communications, maintained CRM records for follow-ups, and increased bookings through outreach while resolving member concerns to support retention.
Guest Services Agent
Inn On The Twenty
Mar 2023 - Jun 2023 (3 months)
Assisted guests with check-in/out and reservations, and responded to inquiries in person, by phone, and online. Coordinated with housekeeping and maintenance to prioritize room readiness and reduce turnaround delays.
Led shift teams to meet service and quality standards, improving order accuracy and speed, and supervised cross-station team performance. Trained new staff on stations and procedures to shorten proficiency time, while resolving customer issues to maintain positive experiences and morale.
Education
Degrees, certifications, and relevant coursework
Mohawk College
Integrated Accounting Certificate, Accounting
2026 -
Integrated Accounting Certificate program at Mohawk College, started January 2026 and ongoing.
Niagara College
General Business Diploma, Business
Completed a General Business Diploma at Niagara College in April 2024.
Brock University
Bachelor of Accounting (Honours), Accounting
Completed first-year studies in the Bachelor of Accounting, Honours program at Brock University, completed April 2022.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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