kristina gligoric
@kristinagligoric
Sales and customer service professional with experience driving member growth and administrative support.
CanadaWhat I'm looking for
I’m a customer-facing sales and service professional, currently working as a Sales Associate at GoodLife Fitness, where I build client relationships and help members succeed from day one. I leverage CRM systems to support continued success for new members within the first three months of membership.
Before that, I worked as a Front Desk Receptionist at GoodLife Fitness, strengthening my ability to greet members warmly, resolve complaints professionally, and support an excellent customer experience. I also handled membership and product/service sales, informed members of policies and procedures, and maintained club cleanliness standards.
In addition, I’ve delivered community customer service at the City of Burlington and supported legal operations as a Legal Administrative Assistant at Centennial Law Group LLP. Across roles, I compile and proofread documents, maintain databases and tracking systems, perform registrations and admissions transactions, and respond to enquiries accurately—bringing strong communication, organization, and a personable approach to every interaction.
Experience
Work history, roles, and key accomplishments
Used CRM systems to build client relationships and support new members’ success within their first three months of membership. Generated leads through community outreach, club events, networking, and online/telephone outreach, while selling memberships and personal training packages.
Customer Service Representative
City Of Burlington
Jun 2022 - Jun 2023 (1 year)
Delivered reception and customer service to community members and visitors by answering inquiries and service requests via counter, phone, and email. Performed registrations and admissions, processed payments, completed end-of-shift deposits, and supported issue resolution with program and facility staff.
Legal Administrative Assistant
Centennial Law Group LLP
Jun 2020 - Jun 2022 (2 years)
Compiled, proofread, and revised legal documents and reports while maintaining daily electronic and hard-copy filing. Prepared and formatted legal and management documents, updated databases and tracking systems, and responded to case-related queries with accurate information retrieval from external organizations or agencies.
Provided friendly reception for club members, met needs promptly, and handled complaints professionally. Supported membership and product/service sales, communicated policies and procedures, and assisted members with extra amenities while maintaining club cleanliness standards.
Education
Degrees, certifications, and relevant coursework
Algonquin College
Economics
2020 - 2022
Completed coursework in economics, accounting, project management, computer applications, and criminal psychology at Algonquin College from September 2020 to June 2022.
Glendale Secondary School
Ontario Secondary School Diploma, Business Management
Completed an Ontario Secondary School Diploma at Glendale Secondary School, including studies in business management and principles of financial accounting.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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