Looking for a job

Alyssa Myllari

@alyssamyllari

Director of Concierge at PowerPay resolving home improvement financing issues and training employees.

At PowerPay, I serve as Director of Concierge, resolving borrower and service provider complaints involving home improvement projects, financing services, and internal employee performance.

I work with partner service providers to keep the financing process running smoothly. I also train employees on company policies and processes.

Previously, as a Partner Account Liaison at PowerPay, I managed an account load of over 20,000 loans while building relationships with consumers and major partner service providers.

Earlier at Select Medical, Corporate Headquarters, I supported social media and marketing campaigns, wrote weekly patient success stories, and presented my portfolio to company executives.

Experience

Work history, roles, and key accomplishments

Current

Director of Concierge

Current

PowerPay

Jan 2023 - Present (3 years 9 months)

Resolve borrower and service provider complaints regarding home improvement project issues, financing services, or internal employee performance. Communicate with partner service providers to ensure the financing process runs smoothly, train employees, and delegate work while setting goals.

Customer Service Complaint Resolution Training Team Management Communication Skills

Partner Account Liaison

PowerPay

Aug 2021 - Dec 2022 (1 year 4 months)

Effectively communicated with borrowers to ensure no issues regarding the financing process. Built and strengthened relationships with major partner service providers to promote satisfaction and drive sales, managed an account load of over 20,000 loans, and mentored new employees.

Account Management Relationship Building Customer Service Mentorship Loan Management

Client Account Representative

PowerPay

Feb 2021 - Aug 2021 (6 months)

Maintained good rapport with consumers and internal departments by proactively handling complex consumer issues. Set up and updated consumer applications while abiding by privacy rules, analyzed problematic situations in the loan application process, and served as primary contact for loan information.

Customer Service Account Management Problem Solving Data Privacy Communication Skills

Communications and Branding Intern

Select Medical

May 2019 - Aug 2019 (3 months)

Worked with the Social Media and Communications Manager to manage social media pages and websites, created social media and marketing campaigns, and wrote weekly patient success stories. Presented accumulated work portfolio to head executives.

Social Media Management Marketing Campaigns Content Writing Data Analysis Communication Skills