Open to opportunities

Alyssa Hayes

@alyssahayes

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Strategic Director of Service Development with 18 years of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation, values collaboration, and offers opportunities for professional growth.

I am a strategic and innovative Director of Service Development with 18 years of experience in service innovation and client satisfaction. My expertise lies in project management, strategic planning, market analysis, and talent acquisition. I excel at transforming customer insights into actionable service concepts, promoting continuous improvement, and making data-driven decisions in collaboration with cross-functional teams to achieve business goals.

Currently, I serve as the Director of Development at 24Carrots Catering & Events, where I direct comprehensive talent acquisition strategies and optimize hiring processes. My role involves forging influential partnerships with executive stakeholders and utilizing advanced data analytics to enhance the candidate experience and mitigate talent shortages. Previously, as a Staff Development Manager, I designed and implemented targeted training programs that significantly improved team performance and workforce productivity.

Throughout my career, I have driven significant business growth and operational efficiency by anticipating market trends and launching new product lines. I am passionate about cultivating strong relationships, improving staff retention, and mentoring junior staff to foster a cohesive team environment.

Experience

Work history, roles, and key accomplishments

Current

Director of Development

Current

24CarrotsCatering&Events

Jan 2023 - Present (2 years 5 months)

Directed comprehensive talent acquisition strategies, leveraging deep market intelligence and a robust employer brand to secure critical talent pipelines and position the organization competitively. Championed organizational-wide hiring process optimization, leading cross-functional teams, overseeing strategic budgets, and implementing advanced sourcing solutions to drive efficiency and measurable

Talent Acquisition Strategic Planning Project Management Data Analytics Stakeholder Engagement Cross Functional Collaboration Market Intelligence Budget Management Sourcing

Staff Development Manager

24CarrotsCatering&Events

Jan 2019 - Present (6 years 5 months)

Directed comprehensive staff development initiatives, designing and implementing targeted, data-driven training programs that significantly enhanced individual skill sets, team performance, and overall workforce productivity. Cultivated strategic cross-departmental partnerships to align long-term development strategies with organizational goals, anticipating future skill needs and preparing the wo

Training Development Team Leadership Performance Tracking Cross Functional Collaboration Strategic Planning Productivity

Process Improvement Manager

Hanna'sPrime

Jan 2014 - Present (11 years 5 months)

Drove significant business growth and operational efficiency by strategically anticipating market trends, launching new product lines, implementing an advanced inventory management system, and consistently surpassing sales targets. Cultivated strong internal and external relationships by improving staff retention, developing a customer loyalty program, collaborating with suppliers to enhance offer

Process Improvement Market Trends Inventory Management Sales Strategy Loyalty Programs Supplier Management Mentoring Efficiency Improvement Business Growth

Education

Degrees, certifications, and relevant coursework

California State University, Fullerton

Bachelor's of Communications, Communications

Studied Communications at California State University, Fullerton. Focused on developing strategic communication skills applicable across various industries.