Alysia Marrero
@alysiamarrero
Dedicated benefits verification specialist with strong customer service skills.
United StatesWhat I'm looking for
I am a dedicated benefits verification specialist with a strong background in customer service and patient support. My experience spans various roles in healthcare, where I have honed my skills in insurance benefits verification, payment processing, and conflict resolution. I thrive in both team environments and independent settings, ensuring that I deliver accurate and efficient service to patients and providers alike.
Currently, I work as a Contact Lens Specialist at Tri-Century Eye Care, where I manage the ordering and verification of contact lenses while providing support to opticians and healthcare providers. My previous roles have equipped me with a comprehensive understanding of insurance processes and patient financial counseling, allowing me to assist patients effectively and ensure their needs are met. I am committed to maintaining data integrity and delivering exceptional service in all my interactions.
Experience
Work history, roles, and key accomplishments
Contact Lens Specialist
Tri-Century Eye Care
Apr 2024 - Present (2 years 2 months)
Manage ordering and verification of contact lenses, provide support to opticians, ensure accuracy in order processing, and handle payment collection for insurance billing.
Benefits Verification Specialist
Tri-Century Eye Care
Sep 2023 - Apr 2024 (7 months)
Verified insurance benefits for vision plans, maintained data integrity, secured authorizations, and confirmed copays and deductibles.
Benefits Verification Specialist
PE GI Solutions
Dec 2021 - Sep 2023 (1 year 9 months)
Managed benefit verification for healthcare providers, responded to insurance inquiries, and assisted with patient financial counseling.
Call Center Representative
PE GI Solutions
Apr 2021 - Dec 2021 (8 months)
Delivered customer service in a healthcare call center, assisted with payment processing, and addressed coding inquiries.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Arts, Psychology
2024 - 2025
Pursuing a Bachelor of Arts in Psychology with a concentration in Mental Health, focusing on understanding mental health issues and therapeutic practices.
Bucks County Community College
Social and Behavioral Sciences
2020 - 2023
Studied Social and Behavioral Sciences, gaining insights into human behavior and social systems.
Middle Bucks Institute of Technology
Nursing
2018 - 2020
Completed a program in Nursing, acquiring foundational knowledge and skills in patient care and healthcare practices.
William Tennent High School
High School Diploma
2016 - 2020
Earned a high school diploma, completing a comprehensive education with a focus on foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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