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Alysia Marrero

@alysiamarrero

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Dedicated benefits verification specialist with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in the healthcare sector.

I am a dedicated benefits verification specialist with a strong background in customer service and patient support. My experience spans various roles in healthcare, where I have honed my skills in insurance benefits verification, payment processing, and conflict resolution. I thrive in both team environments and independent settings, ensuring that I deliver accurate and efficient service to patients and providers alike.

Currently, I work as a Contact Lens Specialist at Tri-Century Eye Care, where I manage the ordering and verification of contact lenses while providing support to opticians and healthcare providers. My previous roles have equipped me with a comprehensive understanding of insurance processes and patient financial counseling, allowing me to assist patients effectively and ensure their needs are met. I am committed to maintaining data integrity and delivering exceptional service in all my interactions.

Experience

Work history, roles, and key accomplishments

Current

Contact Lens Specialist

Current

Tri-Century Eye Care

Apr 2024 - Present (1 year 1 month)

Manage ordering and verification of contact lenses, provide support to opticians, ensure accuracy in order processing, and handle payment collection for insurance billing.

Contact Lens Management Order Processing Communication

Benefits Verification Specialist

Tri-Century Eye Care

Sep 2023 - Apr 2024 (7 months)

Verified insurance benefits for vision plans, maintained data integrity, secured authorizations, and confirmed copays and deductibles.

Insurance Confirmation Data Integrity Authorization Communication

Benefits Verification Specialist

PE GI Solutions

Dec 2021 - Sep 2023 (1 year 9 months)

Managed benefit verification for healthcare providers, responded to insurance inquiries, and assisted with patient financial counseling.

Benefit Verification Communication

Call Center Representative

PE GI Solutions

Apr 2021 - Dec 2021 (8 months)

Delivered customer service in a healthcare call center, assisted with payment processing, and addressed coding inquiries.

Customer Service Payment Processing Communication

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Arts, Psychology

2024 - 2025

Pursuing a Bachelor of Arts in Psychology with a concentration in Mental Health, focusing on understanding mental health issues and therapeutic practices.