Alyona Movsesyan

Support the project team and technical/decarbonization department by coordinating travel, transportation, accommodations, cabin bookings, transfers, and project administration for vessel-based initiatives. Serve as a liaison between project teams, technical departments, vendors, port agents, and vessel stakeholders to maintain smooth communication and operational handoffs.

Designed and managed complex travel itineraries, including luxury hotels, transfers, destination activities, and pre-/post-cruise land programs. Coordinated reservations, supplier contracts, pricing updates, stop-sales, and availability controls across multiple travel providers.

Managed web development projects for travel and tour companies, including booking platforms, destination guides, and promotional websites. Worked closely with IT/development teams using Agile project management practices to coordinate tasks, track deliverables, and support timely project execution.

Led cross-functional logistics and supply chain projects supporting maritime and hospitality operations, from planning through completion. Coordinated suppliers, carriers, warehouse activities, delivery logistics, and inventory controls to support timely and cost-conscious operations.

Developed marketing plans and travel campaign strategies for hotels, transfers, excursions, and destination packages. Conducted market research, coordinated with internal and external clients, and supported budget allocation and campaign effectiveness reviews.

Managed guest services operations for embarkation and disembarkation processes supporting thousands of passengers per sailing, while maintaining high service standards and operational accuracy. Supervised, scheduled, trained, and coached multicultural teams of up to 20 staff members.

Supported hotel reception, concierge services, guest check-in/check-out, phone systems, guest inquiries, event and group bookings, and payment processing in international hospitality environments. Worked in early travel and tour roles supporting destination guidance, tour operations, travel agency administration, and customer service for international guests.

Supported implementation of a Smartsheet workflow solution for decarbonization initiatives across multiple vessels, replacing manual tracking with structured workflows and automated visibility. Worked closely with the IT team and implementation stakeholders to support workflow configuration, validate system requirements, and ensure the solution aligned with business and operational needs.

Bachelor of Business Administration in Management from Concordia University, completed in 2020.

Hospitality Marketing Certificate from eCornell University, completed in 2013.