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Darsen Jean-Baptiste

@darsenjean-baptiste

I improve cruise turnaround operations through accurate manifests, inventory control, and streamlined cross-functional coordination.

United States

Message

At Silversea Cruise Line, I managed end-to-end turnaround reporting, maintained manifest accuracy, and aligned live inventory with hotel and ground-operator allotments. I produced mission-critical manifests that supported shipboard teams, logistics partners, and embarkation operations.

I’ve improved data-validation workflows, streamlined communication between shoreside and ship personnel, and trained India-based call center coordinators while managing more than 4,000 operational reports annually. My background also includes cruise sales, office administration, inventory control, accounts payable, and hospitality-partner coordination.

Experience

Work history, roles, and key accomplishments

Senior Analyst – Turnaround Operations

Silversea Cruise Line

Jan 2020 - Nov 2025 (5 years 10 months)

Managed end-to-end reporting for turnaround operations, ensuring manifest accuracy and alignment with hotel and ground operator allotments. Trained and oversaw India-based call center coordinators while managing over 4,000 operational reports annually.

Manifest Management Inventory Control Data Validation Reporting Cross Functional Collaboration Training Salesforce Seaweb Microsoft Office

Personal Cruise Consultant

Norwegian Cruise Line

Nov 2015 - Dec 2018 (3 years 1 month)

Managed outbound phone sales, consistently generating 40–60 cruise sales per month. Built and sustained strong relationships with leads and returning guests, and performed data entry in Salesforce and Seaweb systems.

Sales Customer Relationship Management Data Entry Salesforce Seaweb

Office Administrator

Don Bosco FC International

Jan 2014 - Nov 2015 (1 year 10 months)

Maintained complete and organized company records for operational efficiency. Acted as primary liaison with vendors and external partners, and oversaw warehouse inventory and stock replenishment.

Record keeping Vendor Management Inventory Control Administrative Support

Accounts Payables / Office Administrator

Overseas Travel International

Jun 2011 - Dec 2013 (2 years 6 months)

Managed company accounts to ensure timely payments and financial accuracy. Maintained communication with hotel and ground operators, negotiated invoices, and supported daily administrative duties.

Accounts Payable Financial Documentation Vendor Communication Invoice Negotiation Inventory Control