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Alphonsus Alekwe

@alphonsusalekwe

Detail-oriented professional seeking a challenging Marketing Manager role.

Nigeria
Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a highly organized and detail-oriented professional with extensive experience in administrative roles, marketing, and customer service. My journey has taken me through various positions, where I have honed my skills in managing operations, developing marketing strategies, and ensuring exceptional customer satisfaction. I am passionate about leveraging my expertise to drive sales growth and enhance brand visibility in a dynamic organization.

In my recent role as an Administrative Officer at Itzig Sarl Ltd, I successfully managed day-to-day operations, supervised staff, and coordinated logistics. I developed and implemented effective marketing strategies that significantly increased sales and brand recognition. My commitment to customer service excellence was further demonstrated during my tenure at Airbnb, where I ensured high levels of client satisfaction by resolving inquiries and complaints promptly.

My educational background includes a Bachelor of Arts in English from Ambrose Alli University, where I was recognized on the Dean's List for my academic achievements. I am eager to bring my skills in marketing, administration, and customer relations to a challenging Marketing Manager position, where I can contribute to the success of the organization.

Experience

Work history, roles, and key accomplishments

IL
Current

Airbnb Customer Service

Itzig Sarl Ltd

Jan 2024 - Present (1 year 9 months)

Answered pre-booking inquiries from prospective clients and assisted clients in booking reservations. Handled check-in/check-out of clients, resolving related issues such as disputes, damages, and refunds.

JA

Travel Consultant/Customer Service

Jarom Travel Agency

Jan 2023 - Present (2 years 9 months)

Assisted clients with travel bookings, including flights, accommodations, and transportation. Provided destination information and recommendations to clients, ensuring timely responses to customer inquiries.

FF

Administrative Officer/Marketing Manager

Fresh Pulp Factory

Jan 2022 - Present (3 years 9 months)

Managed day-to-day operations, including supervising staff and coordinating logistics. Developed and implemented effective marketing strategies to drive sales growth and increase brand visibility.

PH

Customer Service Representative

Pipers Hotel

Jan 2020 - Present (5 years 9 months)

Provided exceptional customer service, responding to customer inquiries and resolving customer complaints. Collaborated with the front desk and housekeeping teams to ensure smooth operations and high customer satisfaction.

Education

Degrees, certifications, and relevant coursework

AU

Ambrose Alli University

Bachelor of Arts, English

2015 - 2019

Grade: Dean's List (2017-2018)

Studied English Language and Literature, gaining a comprehensive understanding of linguistic principles and literary analysis. Developed strong communication, analytical, and critical thinking skills through coursework and academic projects.

Tech stack

Software and tools used professionally

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Alphonsus Alekwe - Airbnb Customer Service - Itzig Sarl Ltd | Himalayas