AlphaLeoli User

AU

Open to opportunities

AlphaLeoli User

@alphaleoliuser

Technical support and IT troubleshooting specialist creating downloadable digital content for large audiences.

What I'm looking for

I’m looking for a role where I can own technical support and troubleshooting, respond to users quickly, and improve releases using real feedback. I want a team that values reliability, clear communication, and continuous improvement.

I’m a Technical Support / IT Support candidate who thrives on solving real user problems quickly, then turning feedback into clearer, smoother releases. I’ve been self-employed creating and maintaining digital content projects for a large online audience, with proven reach and ongoing performance.

Across multiple releases, I manage updates, compatibility, release cycles, and user feedback—staying focused on what actually improves the user experience. My work has reached 4M+ total downloads and ~215k monthly downloads, generating approximately $300/month in recurring revenue through distribution and monetization.

I also support users directly through a community of ~1,000 users, providing technical support and troubleshooting for published projects. I track performance metrics (including ~280k monthly views and ~900 monthly engagement hours) and apply a practical tech stack—Windows, Linux (basic), Python, JavaScript, HTML/CSS, GLSL, Git, and VSCode—so issues get resolved and systems stay reliable.

Experience

Work history, roles, and key accomplishments

SE

Current

Digital Content Developer

Current

Self Employed

Dec 2022 - Present (3 years 7 months)

Created and maintained digital content projects for a large online audience, reaching 4M+ total downloads and ~215k monthly downloads. Managed updates and release cycles, tracked performance (~280k monthly views), monetized content (~$300/month recurring revenue), and provided technical support/troubleshooting to ~1,000 community users.

Technical Troubleshooting Customer Support Windows Python JavaScript HTML CSS GLSL Git VSCode

Education

Degrees, certifications, and relevant coursework

UE

Utah State Board of Education

GED, General Educational Development (GED)

Earned a GED from the Utah State Board of Education, completed July 15, 2025.

Tech stack

Software and tools used professionally

JavaScript

Linux

Windows

Availability

Open to opportunities

Location

United States

Authorized to work in

Website

Job categories

Technical Support Support Customer Technical Support IT Support Customer Support Technical Troubleshooting Digital Content Developer Technical Customer Support Tech Support Technical Product Support Technical Customer Care

Skills

Technical Troubleshooting Windows Python JavaScript HTML CSS GLSL Git VSCode Customer Support Linux

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