Malcolm Haynes
@malcolmhaynes
Self-taught IT Support Specialist delivering fast, clear technical support and scripting expertise.
United StatesWhat I'm looking for
I am a self-taught IT support specialist with 10+ years of hands-on experience building PCs, troubleshooting systems, and delivering remote support under pressure.
I have resolved 100+ technical issues via Zoom, TeamViewer, Discord and ticketing systems, authored Lua and Python scripts, and produced tutorials that reached 20K+ views. I built support resources and documentation that reduced repeat tickets by 95%.
I founded and maintain a custom game script store, supported 100+ active game servers, and launched projects that achieved 20,000+ content views and consistent sales. My home lab work includes VirtualBox/VMware networks, Windows Server AD with GPOs, PowerShell automation, and Linux administration.
I am pursuing CompTIA Security+ and Network+, hold a Google IT Support Certificate, and focus on automation, cybersecurity fundamentals, and scalable support processes. I prioritize clear communication, rapid problem solving, and building tools that reduce recurring issues.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
FiveM Tebex Business
Nov 2023 - Present (2 years 7 months)
Resolved 100+ technical support cases for FiveM and Tebex users via Discord, Zoom and remote tools within 24 hours, reducing repeat tickets by 95% through documentation and bug fixes. Authored Lua and Python scripts and tutorials that reached 20,000+ views while managing SSL, DNS, server and cloud configurations.
Warehouse Associate
Amazon
Aug 2020 - Jan 2021 (5 months)
Met daily productivity targets in a high-volume logistics environment, maintaining accurate scanning and inventory processes. Collaborated with team leads to improve efficiency and gained experience with barcode systems and time-sensitive operations.
Education
Degrees, certifications, and relevant coursework
Prairie State College
Associate degree in progress at Prairie State College; completed two years with five electives remaining.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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