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Edina Ahmethodzic

@edinaahmethodzic

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Customer Support Representative at DDC MLS, resolving customer issues and explaining technical information clearly.

Bosnia and Herzegovina

Message

What I'm looking for

I'm motivated to grow in a technical support role.

At DDC MLS, I assist customers by resolving inquiries and issues, escalating complex cases when needed, and communicating in English. I learn products and internal tools quickly to provide accurate answers.

At FabLab Sarajevo, I developed technical solutions and built 3D models for hands-on projects. I also operated 3D printers and prepared designs for production.

For CIK BIH, I verified and controlled election materials and entered data and wrote reports when required.

As a Field Surveyor with Custom Concept and NLogic Advisory, I interviewed household owners and collected and recorded data for community and energy efficiency projects. My background includes mechanical engineering, 3D design, and technical support.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

DDC MLS

Nov 2025 - Present (1 year)

Assist customers by resolving inquiries and issues, escalating complex cases when needed. Communicate clearly and professionally in English and learn products and internal tools quickly.

Customer Support Troubleshooting Communication Skills Data Entry

Mechanical Engineer (Internship)

FabLab Sarajevo

Mar 2024 - Nov 2025 (1 year 8 months)

Developed technical solutions and built 3D models for hands-on projects. Operated 3D printers and prepared designs for production, using Microsoft Office for planning.

Autocad Solidworks 3D Modeling 3D Printing Microsoft Office

Vote Verification, Control and Packaging

CIK BIH

Oct 2024 - Nov 2024 (1 month)

Verified and controlled election materials with high accuracy. Entered data and wrote reports when required.

Data Entry Report Writing Attention To Detail

Field Surveyor

Custom Concept

Mar 2024 - Apr 2024 (1 month)

Interviewed household owners, collected and recorded data accurately, and used measuring instruments. Worked independently with the public on municipal-level community and energy efficiency projects.

Data Collection Surveying Communication Skills Independence

Field Surveyor

NLogic Advisory

Mar 2023 - May 2023 (2 months)

Interviewed household owners, collected and recorded data accurately, and used measuring instruments. Worked independently with the public on municipal-level community and energy efficiency projects.

Data Collection Surveying Communication Skills Independence