Alliyah Dickens
@alliyahdickens
Sales operations and social media manager driving process improvements.
What I'm looking for
I am a sales operations and social media management professional with over three years of experience optimizing sales workflows, inventory systems, and digital engagement. I have driven measurable improvements including a 30% reduction in order-processing errors, 25% inventory accuracy gains, and 25% Instagram follower growth while increasing engagement by 40%.
I combine technical proficiency in QuickBooks, multiple POS systems, Google Analytics, HubSpot and Hootsuite with strong administrative skills in data entry, order processing and inventory reconciliation. I seek remote roles in sales operations or digital marketing where I can apply process automation and strategic content management to boost efficiency and growth.
Experience
Work history, roles, and key accomplishments
Sales Administrator
Essentials
Jan 2021 - Present (5 years 1 month)
Processed 50+ daily sales orders and implemented automated invoicing checks that reduced order-processing errors by 30%; managed inventory across 4 POS systems improving stock accuracy by 25% and grew Instagram followers 25% while increasing engagement 40%.
Administration & Social Media Manager
Genesis Real Estate Africa
Aug 2019 - Dec 2020 (1 year 4 months)
Automated responses to 100+ monthly rental inquiries via HubSpot, reducing response time by 50%; managed five social accounts and produced 15+ error-free property listings weekly while entering 200+ listings into MLS databases.
Sales Administrator
Microkit
Mar 2018 - Jul 2019 (1 year 4 months)
Handled 30+ daily customer inquiries, reconciled inventory for 500+ SKUs using QuickBooks reducing discrepancies by 20%, and created promotional content with Canva that increased sales leads by 15%.
Sales Manager
Q Bar Pub and Grill
Jun 2017 - Feb 2018 (8 months)
Implemented stock-control procedures that reduced monthly waste by 18% and trained eight staff on POS systems and sales strategies to improve floor performance.
Education
Degrees, certifications, and relevant coursework
Christian Counselling Centre
Basic Counselling Course, Counselling
Completed a Basic Counselling Course at the Christian Counselling Centre in Harare in 2021.
Cyprus International University
Bachelor of Arts, Psychology
Bachelor of Arts in Psychology awarded by Cyprus International University, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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