Open to opportunities

Allison Guyver

@allisonguyver

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Customer-focused professional with 10+ years of experience.

United Kingdom

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

With over a decade of experience in customer service, account management, and community outreach, I am a dedicated professional committed to enhancing customer engagement. My journey has equipped me with strong communication skills and a proactive approach to improving the customer journey. I have successfully developed programs that significantly increased participation and built strategic partnerships that have positively impacted the community.

In my previous roles, I have excelled in creating user-centric content and managing social media presence to align with brand tone and audience interests. My experience as a Marketing Director allowed me to lead initiatives that grew brand visibility and customer acquisition. I thrive in client-facing roles and am currently seeking a Customer Success Associate position to leverage my extensive background in building relationships and solving problems.

Experience

Work history, roles, and key accomplishments

Assistant Library Manager

Brazoria County

Mar 2018 - Apr 2019 (1 year 1 month)

Developed and led programs for children and teens, significantly increasing participation in the Summer Reading Club. Established partnerships to serve over 1,000 children weekly and managed the children's book collection based on community needs.

Program Development Community Engagement Partnership Building Event Planning

Content Operations Associate

Maxberry Online Global Designers

Aug 2016 - Sep 2017 (1 year 1 month)

Created user-centric web and graphic content to enhance user experience. Supported global marketing strategies and managed social media presence to align with brand tone.

Content Creation User Experience Social Media Management Digital Marketing Graphic Design

Marketing Director

VAYA

Feb 2016 - Aug 2016 (6 months)

Led marketing initiatives to enhance brand visibility and customer acquisition. Designed visual marketing materials and coordinated events with a cross-functional team.

Marketing Strategy Brand Management Visual Design Event Coordination Team Leadership

Teacher

Oriental Cambridge Montessori

Aug 2014 - Dec 2015 (1 year 4 months)

Developed engaging lesson plans and maintained strong communication with parents to provide consistent feedback on student progress.

Lesson planning Educational Content Development

Author & Illustrator

Self-Published

Jan 2020 - Present (5 years 5 months)

Wrote and illustrated 'Pandemic Baby', a children's book that reflects contemporary themes and engages young readers.

Children's Literature Writing Illustration Children'S Literature Self Publishing

Office Manager & Customer Service Representative

Mountain Kids

Aug 2011 - Jul 2014 (2 years 11 months)

Managed a client base of over 800 families, ensuring smooth onboarding and customer support. Planned community events to enhance retention and satisfaction.

Customer Service Client Management Event Planning Community Engagement