At Neuropreneurs, I design bespoke workflows and operational systems for neurodivergent entrepreneurs, including project management setups, CRMs, scheduling processes, and communication structures tailored to each client.
I guide clients through adopting tools and processes in clear, accessible steps, and manage day-to-day operations such as email, scheduling, data management, and social media. I also coordinate team members in delivering client plans.
At ONCARE, I managed accounts from sale through onboarding and retention. I created outreach content and strategy that improved customer retention by up to 30%, and reduced churn by 25% by supporting clients throughout the customer cycle.
At OMAZE, I documented customer care policies and introduced Zendesk macros to reduce contact time. I also managed product fulfilment and Shopify backend tasks; at BrightTALK, I provided live technical support for web conference clients.
