Allan Calvo
@allancalvo
Proactive architecture student skilled in Revit/BIM with strong technical support and customer-service experience.
Costa RicaWhat I'm looking for
I am a dedicated Architecture student with advanced Revit and BIM certification, combining hands-on digital modeling skills with a strong record in customer service and technical support.
My background includes roles in help desk support, technical support for IP telephony, and customer care where I consistently met KPIs, resolved complex issues, and documented solutions using tools like ServiceNow and Salesforce.
I am passionate about innovation, continuous learning, and contributing collaborative, high-quality design and support solutions that bridge technical accuracy with excellent client service.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Sykes
Jan 2024 - Present (2 years 1 month)
Provided personalized assistance for bank accounts, debit cards, and loans; supported online/mobile banking, investigated unauthorized transactions, and escalated complex cases to specialized teams.
Technical Support
Vonage Movate
Jan 2022 - Present (4 years 1 month)
Delivered technical assistance for IP phones (Grandstream, Yealink, Cisco, Panasonic), resolved hardware/software issues, and managed users via Active Directory while following documentation best practices.
Help Desk Agent
Pertec Global Services
Jan 2024 - Jan 2025 (1 year)
Provided technical support for password resets, Outlook configuration, portals, applications, and devices; consulted knowledge base and documented tickets to maintain high first-contact resolution.
Customer Care Representative
Bill Gosling Outsourcing
Jan 2023 - Jan 2024 (1 year)
Handled billing inquiries and negotiated payment arrangements, maintained accurate account records, and resolved objections while promoting alternative financing options.
Education
Degrees, certifications, and relevant coursework
Universidad Internacional de las Américas (UIA)
Bachelor’s Degree, Architecture
2024 -
Pursuing a bachelor's degree in Architecture, combining academic study with practical experience since 2024.
UVUniversidad VERITAS
Technical Certification in Revit + BIM (Advanced Level), Architectural Modeling / BIM
Completed a technical certification in Revit and BIM at an advanced level focused on architectural modeling and BIM workflows.
Colegio Nuestra Señora de Sion
High School Diploma, Secondary Education
Completed secondary education with a high school diploma in 2020.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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