Alja Mustar

I manage Project Coordinators/Senior Project Coordinators across three areas. I actively coordinate, assist and cover the Delivery Manager in connecting fibre circuits to commercial businesses by managing the full lifecycle, ensuring timely progression from initial engagement through to completion. I create weekly and daily reports for senior management and clients by standardising coordinator pro

Manage Project Coordinators and Senior Project Coordinators across three areas, coordinating and covering the Delivery Manager in connecting fibre circuits to commercial businesses. Create weekly and daily reports for senior management and clients by standardising coordinator processes, increasing efficiency, and improving data accuracy.

I manage Project Coordinators/Senior Project Coordinators across three areas. I actively coordinate, assist and cover the Delivery Manager in connecting fibre circuits to commercial businesses by managing the full lifecycle, ensuring timely progression from initial engagement through to completion. I create weekly and daily reports for senior management and clients by standardising coordinator pro

I mentored junior Project Coordinators. I assisted the Delivery Manager in resolving complex technical issues and led escalations. Additionally, I successfully led a workflow management migration in the area, breaking down complex processes and mapping them into clear, actionable steps. I have also successfully completed the NSWRA supervisor course.

I mentored junior Project Coordinators. I assisted the Delivery Manager in resolving complex technical issues and led escalations. Additionally, I successfully led a workflow management migration in the area, breaking down complex processes and mapping them into clear, actionable steps. I have also successfully completed the NSWRA supervisor course.

I coordinated and scheduled field operatives' schedules. I managed the administration of civil and cabling activities, including arranging traffic management, bus/parking suspensions, and switching lights on and off, raising permits as needed, and creating a blockage pack. I ran weekly calls with clients to ensure that minutes are documented and actioned on the back of it. I coordinated with the b

I coordinated updates between client and field operatives. I processed project files digitally, created blockage packs, and logged updates in Salesforce and Force databases. I updated and tracked complex project stages using a Microsoft Excel spreadsheet and developed back-office processes.

I coordinated updates between client and field operatives. I processed project files digitally, created blockage packs, and logged updates in Salesforce and Force databases. I updated and tracked complex project stages using a Microsoft Excel spreadsheet and developed back-office processes.

I helped Lambeth Council residents navigate policies and address inquiries, including missed bin collections, road defects, streetlight issues, and parking penalty charge notices (PCNs). Managed initial contact and triage for Adult Social Care and safeguarding concerns while ensuring compliance with GDPR. Assisting parents with school admissions and securely processing over-the-phone payments for

Pursued a Master's degree in Marriage and Family Therapy at the Faculty of Theology, University of Ljubljana, from 2013 to 2024.