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Tamaria Henry

@tamariahenry

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Experienced Project Manager with a strong track record of delivering projects.

United Kingdom

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can lead impactful projects and contribute to organizational success.

I am an experienced Project Manager with a proven track record of delivering projects on time, within budget, and to regulatory standards. My expertise lies in stakeholder collaboration, team leadership, and managing the full project lifecycle. I have successfully led initiatives that enhance efficiency, reduce costs, and drive productivity across various departments.

In my current role at Utility Warehouse, I have been responsible for delivering regulatory-driven system and process changes, ensuring operational readiness and alignment across departments. I led the Smart Meter migration project, achieving a 95% migration rate with minimal customer impact, and saved £2.82 million annually through effective budget planning and contract enforcement.

My previous experience as an Operation Team Lead and Senior Billing Analyst has equipped me with the skills to manage stakeholder relationships, implement process improvements, and train teams effectively. I am passionate about driving change and delivering results that benefit both the organization and its customers.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Utility Warehouse

Jan 2019 - Present (6 years 6 months)

Responsible for delivering regulatory-driven system and process changes, ensuring operational readiness and stakeholder alignment across various departments. Led the Smart Meter migration from 1st Gen to 2nd Gen, ensuring seamless customer experience and managing end-to-end readiness for all change deployments.

Agile Project Management Scrum Business Operations System Implementation Process Improvement Stakeholder Management Risk Management Cost Benefit Analysis

Operation Team Lead

Utility Warehouse

Jan 2016 - Jan 2019 (3 years)

Built and led a new operational team supporting Smart services, from recruitment to mobilisation, and managed stakeholder relationships, both internal and external. Led performance management, training, and process improvements to drive team effectiveness and created process manuals and training to enhance knowledge and task confidence.

Team Leadership Operations Management Stakeholder Management Process Improvement Training Development Recruitment Performance Management Regulatory Compliance

Senior Billing Analyst

Utility Warehouse

Jan 2011 - Jan 2016 (5 years)

Trained, supported, and motivated new starters to build confidence and performance, and prioritised tasks to meet targets in line with billing cycles and OFGEM guidelines. Analysed billing reports to identify and correct errors under tight deadlines and resolved complex billing issues with clear, empathetic communication.

Financial Reporting Process Improvement Training Customer Service Debt Management Data Analysis OFGEM Guidelines

Education

Degrees, certifications, and relevant coursework

University of Westminster

BA (HONS) Management of Business Information and Finance, Management of Business Information and Finance

Studied the fundamentals of business information management and finance. Gained expertise in project management, stakeholder collaboration, and regulatory compliance.