Mehar Ahmad

Assisting callers with regards to concerns including general queries, technicalities and further in accordance to the process.
Maintained high performance and quality targets until the campaign reached its scheduled conclusion on August 31, 2026.

I was responsible for providing support over chat to a well established Fintech industry's customer and helping with their queries as well as managing backoffice by interacting with other teams to assure appropriate resolution and satisfaction at the same time.

Managing end-to-end customer support for delivery operations for a UAE-based project, specializing in the resolution of order delays, quality issues, and delivery charges. I also act as a technical liaison, coordinating with cross-functional teams to troubleshoot and resolve user-end application issues, ensuring a seamless customer experience.

Reason for leaving: Campaign concluded due to client

Managed end-to-end customer support for delivery operations for a UAE-based project, resolving order delays, quality issues, and delivery charges. Acted as a technical liaison, coordinating with cross-functional teams to troubleshoot user-end application issues.

Assisting customer via remote connection and assisting them by troubleshooting and resolving the issue and retaining the customer by enhancing after sales service in world leading Electric appliances brand.

Providing Technical support by effectively communicating with customers

Providing Support to the Rider hailing service customers over Email tickets.
Handling fare dispute, and internal process related disputes
Resolving technical issue through initial troubleshooting and escalating via jira to tech team if issue persist.

Reason for leaving: Concluded due to project wrap-up and campaign completion by BPO provider.

Completed my matriculation from Tanveer-ul-Islam High school.

Pursuing Chartered Accountancy with a focus on Accounting and Finance.