Alivia Nichols
@alivianichols
I deliver polished, high-volume hospitality service across fine dining, coffee, and customer support.
United StatesWhat I'm looking for
At The Colony Hotel, I provide polished fine-dining service, from guiding guests through menus and pairings to managing allergies, payments, and large-party needs.
I've also supported customers at Teleperformance through phone, email, and chat while resolving inquiries, processing account updates, and maintaining accurate CRM records. At Gregorys Coffee, I crafted beverages, managed inventory, and supported shift operations as a shift supervisor.
Across restaurant, retail, and hospitality roles, I bring more than seven years of guest service, food safety, POS, cash-handling, and team collaboration experience.
Experience
Work history, roles, and key accomplishments
Server
The Colony Hotel
May 2025 - Present (1 year 3 months)
Greeted guests, took orders, and delivered fine dining service with attention to detail. Monitored tables, processed payments, and assisted team with seating and running food.
Customer Service Representative
Teleperformance
Apr 2023 - Aug 2025 (2 years 4 months)
Responded to customer inquiries via phone, email, or chat and resolved issues while ensuring satisfaction. Maintained records and used CRM systems to track interactions.
Barista/Shift Supervisor
Gregorys Coffee
Feb 2024 - May 2025 (1 year 3 months)
Operated brewing equipment and crafted drinks, maintained store cleanliness, and provided excellent customer service. Managed inventory and supported shift operations as a shift lead.
Cashier/Customer Service
McDonald's
Sep 2019 - Oct 2023 (4 years 1 month)
Took orders, prepared and served food, handled cash, and processed payments. Maintained a clean workspace and promoted menu specials.
Education
Degrees, certifications, and relevant coursework
Port St. Lucie High School
High School Diploma, Health Science
2019 - 2023
Completed high school education with a focus on health science.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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