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Alivia LynesAL
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Alivia Lynes

@alivialynes

Remote Pharmacy Assistant supporting 70+ patients daily and resolving insurance issues with 98% same-day resolution.

United States
Message

In my current remote Pharmacy Assistant role, I support more than 70 patients daily by phone and portal, resolving insurance rejections, refill delays, and prior authorizations. I also process and verify prescriptions while maintaining HIPPA compliance.

At Memorial Hospital, Pembroke, I supported hospital pharmacy operations by preparing and dispensing medications, managing inventory and controlled substance logs, and responding to nurses’ and patients’ requests.

At Koalla Cleaning, I coordinated client assignments and communication, and created a digital filing and client tracking system in Google Sheets. I also built the recurring-client scheduling system that increased repeat bookings and stabilized team calendars.

Experience

Work history, roles, and key accomplishments

FT
Current

Pharmacy Assistant

Front End Technician

Nov 2025 - Present (1 year)

Provided front-end support to 70+ patients daily via phone and portal, resolving insurance rejections, refill delays, and prior authorizations with 98% same day resolutions. Processed and verified 150+ prescriptions daily, maintained HIPAA compliance, and collaborated with pharmacists and providers to reduce turnaround time by 20%.

KC

Office Assistant

Koalla Cleaning

Feb 2021 - May 2022 (1 year 3 months)

Coordinated and scheduled over 30+ weekly client assignments for 12 cleaners, reducing scheduling conflicts by 25%. Managed client communication and follow-ups, converting 15% of one-time services to recurring clients, and created a digital filing system in Google Sheets that cut admin time by 10 hours per week.

Education

Degrees, certifications, and relevant coursework

Miami Dade College logoMC

Miami Dade College

Associate of Science, Psychology

2021 -

Pursuing an Associate of Science in Psychology, expected to graduate in April 2027.

FL

FLVS

A1 Certification, American Sign Language

Earned an A1 certification in American Sign Language from FLVS.

AM

AIL Spanish School of Madrid

B1 Certification, Spanish

Earned a B1 certification in Spanish from AIL Spanish School of Madrid, Spain.

Tech stack

Software and tools used professionally

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