Alissa Mcnair
@alissamcnair
Motivated professional with over 5 years in customer service.
What I'm looking for
I am a motivated and detail-oriented professional with over five years of experience in customer service, scheduling, and administrative support. My background has equipped me with the ability to work independently and remotely, managing high-volume tasks while providing excellent communication and problem-solving skills in fast-paced environments.
Throughout my career, I have held various roles that have honed my skills in appointment scheduling, office administration, and customer service. As a Violations Processor at Verra Mobility, I ensured accurate data entry for license plate violations, while my role as a Schedule Coordinator at Kennedy Krieger Institute involved managing appointments for patients and clinicians with a focus on professionalism and urgency. I have also contributed to educational settings as a Teacher Assistant and have experience in remote tutoring, showcasing my adaptability and commitment to supporting others.
Experience
Work history, roles, and key accomplishments
Violations Processor
Verra Mobility
Entered license plate data to ensure proper violation assignment for red-light and speeding tickets.
Schedule Coordinator
Kennedy Krieger Institute
Managed and coordinated appointment scheduling for patients and clinicians. Handled incoming calls and emails with professionalism and urgency. Maintained accuracy in EPIC systems and supported documentation tasks.
Teacher Assistant
Baltimore County Public Schools
Supported teachers in classroom management and lesson planning. Worked one-on-one with students to support learning and behavior goals. Maintained attendance and classroom activity records.
Customer Service Rep (Online Orders)
DSW
Assisted customers with online order issues, returns, and tracking via phone and email.
Remote Reading Tutor
Amplify
Taught reading to K-8 students in virtual sessions across multiple states. Managed up to 13 classes per day and tracked student progress.
Sales Representative
Varsity Tutors
Scheduled tutoring sessions and guided clients to the right services using CRM tools.
Education
Degrees, certifications, and relevant coursework
Sparrows Point High School
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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