Open to opportunities

Ali Sheikh

@alisheikh

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Support representative with 3+ years of experience in customer service.

Pakistan

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What I'm looking for

I seek a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated support representative with over three years of experience in customer service, currently working at Ibex. My role involves addressing inquiries and resolving issues efficiently, ensuring customer satisfaction. I leverage my technical and communication skills to streamline processes and contribute to effective solutions.

Throughout my career, I have developed and implemented strategies to generate leads for various projects, including insurance and SEO. My experience as a science teacher has also honed my ability to communicate complex information clearly and effectively. I am passionate about using technology to enhance customer experiences and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist/FESS

Current

IBEX

Jan 2023 - Present (2 years 7 months)

Currently working as a Customer Service Specialist/FESS at Ibex for over 2 years, handling projects such as FESS for Caribou and CSR for WU. I efficiently address inquiries and resolve issues, ensuring smooth operations and customer satisfaction.

Salesforce Maestro Genesys Five9 G Suite Microsoft Office Suite Chat GPT Prompting Active Listening

Lead Scout

Elite Techlogix

Jan 2022 - Dec 2023 (1 year 11 months)

Developed and implemented strategies to generate leads for insurance and SEO projects. I utilized my communication skills to streamline processes and contribute to effective solutions.

Lead Generation SEO Insurance Sales Communication Skills Strategic Planning

Science Teacher

IGS

Jan 2019 - Dec 2020 (1 year 11 months)

Taught 8th-grade Science, covering the standard curriculum. I effectively communicated complex scientific concepts to students.

Science education Curriculum Development Classroom Management Communication Teaching

Education

Degrees, certifications, and relevant coursework

University of South Asia

Bachelor's, Computer Sciences

2020 - 2024

Pursued a Bachelor's degree in Computer Sciences, gaining comprehensive knowledge in various aspects of computing. Developed skills in programming, software development, and computer systems.

Govt. Islamia College, Lahore

Intermediate, Pre-Engineering

2018 - 2020

Completed F.Sc pre-engineering studies, building a foundational understanding of scientific and mathematical principles. Focused on core subjects relevant to engineering disciplines.