Alisa Walker
@alisawalker
Results-driven audit senior specializing in IT controls, compliance, and client-focused risk mitigation.
What I'm looking for
I am a results-driven Audit Senior with extensive experience evaluating information technology systems, ensuring regulatory compliance, and producing clear, actionable audit reports. I combine technical proficiency with a practical focus on improving internal controls.
In my current role as Senior Auditor II, I conduct daily audit functions, prepare comprehensive reports for management, and identify business risks while consulting on control improvements. I record and present findings to support team understanding and continuous improvement.
Previously, I worked in loan servicing and customer-facing roles where I researched and resolved complaints, audited loss-mitigation financials, coached colleagues, and negotiated payment arrangements for Fannie Mae accounts. These roles strengthened my customer service, training, and leadership skills.
I am proficient in Microsoft Office (especially Excel), Google Sheets, Salesforce, Five9, Slack, and loan origination systems. I hold a Notary Public certification and seek opportunities that leverage my audit, compliance, and client-consultation strengths while supporting ongoing professional development.
Experience
Work history, roles, and key accomplishments
Senior Auditor II
Octane Lending LLC
Mar 2021 - Present (4 years 6 months)
Conduct daily audit functions and prepare comprehensive audit reports for management, identify business risks and recommend internal control improvements to enhance compliance and operational efficiency.
Loan Counselor III - CARES
PennyMac
Jan 2017 - Mar 2021 (4 years 2 months)
Researched and resolved customer complaints for TX and CA offices, conducted audits on loss mitigation financials, and provided coaching to management based on performance assessments.
Managed integrated financial service solutions for auto dealers, handled high-risk delinquent accounts, and negotiated resolutions while delivering exceptional customer service.
Account Specialist
Green Tree Mortgage Servicer
Jan 2013 - Aug 2015 (2 years 7 months)
Served as primary contact for Fannie Mae accounts, negotiated payment arrangements and evaluated customers for loss mitigation; led team in supervisor's absence and assisted with training.
Managed customer calls related to mortgages, focused on achieving sales KPIs and educating clients on mortgage products and application requirements.
Education
Degrees, certifications, and relevant coursework
Sam Houston State University
Some College, Accounting
Completed some college coursework in Accounting with studies toward an accounting major.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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